Director, Sturdy Health Medical Group Operations

Sturdy Memorial Hospital•Attleboro, MA

9d•$139,296 - $219,511

About The Position

The Director of Sturdy Health Medical Group Operations leads operational performance across assigned ambulatory practices and service lines. The role drives achievement of SHMG strategic and operational goals through workflow optimization, fiscal stewardship, quality improvement, talent management, patient access enhancement, and growth strategies. The Director partners with physician and operational leaders, Population Health, Revenue Cycle, and Recruitment teams to implement best practices across SHMG practices and provides operational problem-solving, performance improvement, provider support, and assistance with escalated practice concerns. Responsibilities span operational oversight, financial management, leadership and talent development, quality and compliance, patient experience, and strategic initiatives. The Director oversees assigned outpatient practices and service lines, manages budgets and performance measures, develops operational leaders, supports provider recruitment and onboarding, promotes regulatory compliance, and collaborates on population health, patient access, and panel growth efforts. The position may also include special assignments and other duties as required. Work is primarily in professional office and ambulatory healthcare environments, with travel between locations as needed and occasional evening or early morning meetings.

Requirements

Master’s degree in Healthcare Administration, Business Administration, Public Health, or a related field.
At least five years of progressively responsible leadership experience in ambulatory healthcare operations.
Demonstrated experience managing multi-site healthcare operations.
Strong organizational, analytical, and process improvement skills.
Experience developing and implementing operational improvement initiatives that produce measurable and sustainable results.
Proven experience leading, developing, and coaching managers and staff.
Strong financial acumen, including budgeting, productivity, and operational performance management.
Proficiency with Microsoft Office Suite.
Excellent written, verbal, and interpersonal communication skills.
Ability to perform essential job functions, including required work hours, locations, and physical demands, with or without reasonable accommodation and without posing a direct threat to workplace health and safety.
Ability to travel between practice locations, meetings, and healthcare facilities as needed.
Occasionally lift, carry, push, or pull items weighing up to 20 pounds.

Nice To Haves

Experience within a physician practice management environment.
Knowledge of value-based care models and population health strategies.
Experience with revenue cycle operations and managed care contract performance.
Familiarity with electronic health record (EHR) systems and practice management software.
Strong leadership, change management, and conflict-resolution skills.

Responsibilities

Direct day-to-day operational oversight of assigned outpatient practices and service lines.
Monitor operational performance, workflow efficiency, provider productivity, patient throughput, and access metrics.
Identify improvement opportunities and implement standardized operational processes across practices.
Lead operational initiatives, including practice expansions, workflow redesigns, and technology implementations.
Serve as a resource for escalated operational concerns and complex practice issues.
Develop and manage annual operating budgets.
Analyze financial performance and identify opportunities to improve operational effectiveness.
Monitor key performance indicators and implement corrective action plans when necessary.
Partner with Revenue Cycle leadership to improve collections, reduce accounts receivable days, and enhance reimbursement performance.
Support operational success within value-based and managed-care programs.
Recruit, develop, mentor, and evaluate Practice Managers and other operational leaders.
Promote employee engagement, retention, and professional development.
Foster a culture of accountability, collaboration, and continuous improvement.
Support provider recruitment, onboarding, and integration efforts.
Ensure compliance with applicable regulatory, accreditation, privacy, and safety standards, including HIPAA and OSHA requirements.
Monitor patient experience and quality metrics and implement improvement initiatives as needed.
Partner with clinical and operational leaders to achieve organizational quality goals.
Act as a liaison among physicians, advanced practice providers, practice leadership, and organizational leadership.
Partner with the Director of Population Health to develop and implement population health initiatives.
Collaborate with physician dyad leadership to improve patient access and increase panel growth.
Support organizational strategic priorities and special projects.
Perform other duties and special assignments as required.