Director, Sturdy Health Medical Group Operations

Sturdy Memorial Hospital•Attleboro, MA

About The Position

The Director of Sturdy Health Medical Group Operations leads operational performance across assigned ambulatory practices and service lines. The role advances SHMG strategic and operational goals through workflow optimization, fiscal stewardship, quality improvement, talent management, patient access enhancement, and growth strategies. The Director works closely with physician leadership, operational leaders, Population Health, Revenue Cycle, and Recruitment teams to implement consistent best practices across SHMG practices. The position is also a resource for operational problem-solving, performance improvement, provider support, and escalated practice concerns. The Director oversees outpatient practice operations, financial performance, and operational leaders; supports quality, compliance, and patient experience; and contributes to strategic initiatives including population health, patient access, and panel growth. The position requires a master’s degree in a related field and at least five years of progressively responsible leadership experience in ambulatory healthcare operations. Work is primarily in professional office and ambulatory healthcare settings and includes travel between locations as needed.

Requirements

Master’s degree in Healthcare Administration, Business Administration, Public Health, or a related field.
Minimum of five years of progressively responsible leadership experience in ambulatory healthcare operations.
Demonstrated experience managing multi-site healthcare operations.
Strong organizational, analytical, and process improvement skills.
Experience developing and implementing operational improvement initiatives that produce measurable and sustainable results.
Proven experience leading, developing, and coaching managers and staff.
Strong financial acumen, including budgeting, productivity, and operational performance management.
Proficiency with Microsoft Office Suite.
Excellent written, verbal, and interpersonal communication skills.
Ability to perform the position’s essential functions, including required work hours, locations, and physical demands, with or without reasonable accommodation.
Ability to travel between practice locations, meetings, and healthcare facilities as needed.
Ability to occasionally lift, carry, push, or pull items weighing up to 20 pounds.

Nice To Haves

Experience within a physician practice management environment.
Knowledge of value-based care models and population health strategies.
Experience with revenue cycle operations and managed care contract performance.
Familiarity with electronic health record (EHR) systems and practice management software.
Strong leadership, change management, and conflict-resolution skills.

Responsibilities

Direct day-to-day operational oversight of assigned outpatient practices and service lines.
Monitor operational performance, workflow efficiency, provider productivity, patient throughput, and access metrics.
Identify improvement opportunities and implement standardized operational processes across practices.
Lead operational initiatives such as practice expansions, workflow redesigns, and technology implementations.
Address escalated operational concerns and complex practice issues.
Develop and manage annual operating budgets, analyze financial performance, and identify opportunities to improve operational effectiveness.
Monitor key performance indicators and implement corrective action plans when needed.
Partner with Revenue Cycle leadership to improve collections, reduce accounts receivable days, and enhance reimbursement performance.
Support operational success within value-based and managed-care programs.
Recruit, develop, mentor, and evaluate Practice Managers and other operational leaders.
Promote employee engagement, retention, and professional development, and foster accountability, collaboration, and continuous improvement.
Support provider recruitment, onboarding, and integration.
Ensure compliance with applicable regulatory, accreditation, privacy, and safety standards, including HIPAA and OSHA requirements.
Monitor patient experience and quality metrics and implement improvement initiatives.
Partner with clinical and operational leaders to achieve organizational quality goals.
Act as a liaison among physicians, advanced practice providers, practice leadership, and organizational leadership.
Partner with the Director of Population Health to develop and implement population health initiatives.
Collaborate with physician dyad leadership to improve patient access and increase panel growth.
Support organizational strategic priorities and special projects.
Perform other duties and special assignments as required.