Director, Student Success Advising

Berklee College of Music•Boston, MA

1d•Onsite

About The Position

Berklee is the world’s leading institution for the study of music, dance, and theater. In 2022, we launched the Berklee Bridge, a transformative, holistic student success model. We are now seeking a Director of Student Success Advising —a leader and innovator who is passionate about making a 360-degree impact on the student experience: academic, personal, artistic, and professional. At Berklee, your work directly supports the next generation of creative leaders. The Student Success Advising team acts as the central coordinator of a vast success network. Moving beyond traditional course registration, this team ensures each student has a "wrap-around" support system. You will lead a team of professional advisors who affirm each student’s capacity for self-direction and growth within a highly personalized, cohort-based model.

Requirements

Master’s degree required.
Minimum of 7 years in undergraduate advising.
Minimum of 3+ years supervising/mentoring professional staff.
Comfort with predictive analytics and Student Information Systems (SIS).
A high level of empathy, listening skills, and the ability to adapt to the rapidly changing needs of a diverse, global student body.
A deep commitment to supporting students from over 100 countries as they develop as performers, educators, and therapists.

Responsibilities

Supervise and mentor 5-6 professional advisors, leading with empathy to foster a growth-oriented environment.
Oversee the holistic care of a cohort of approximately 1,500 undergraduate students.
Work closely with the Assistant Dean to drive KPIs and leverage predictive analytics to inform retention and outreach strategies.
Partner with Academic Affairs, Health & Wellness, and the Equity Leadership Team to coordinate care for escalated and complex student cases.
Serve as an active member of Berklee CARES, partnering across the college to support students of concern through assessment and intervention.
Provide direct advice to an assigned caseload of students, helping them navigate milestones from major declaration to graduation.
Identify and coach academically at-risk students, connecting them with the specific Bridge resources they need to get back on track.
Monitor progress through the "music core" and other essential curriculum markers to ensure a timely path to professional success.