Director, Student Success Advising

Berklee College of Music•Boston, MA

17h•Onsite

About The Position

Berklee is seeking a Director of Student Success Advising, a leader and innovator passionate about making a 360-degree impact on the student experience: academic, personal, artistic, and professional. The Student Success Advising team acts as the central coordinator of a vast success network, ensuring each student has a "wrap-around" support system. This role involves leading a team of professional advisors within a personalized, cohort-based model to support approximately 1,500 undergraduate students.

Requirements

Master’s degree required.
Minimum of 7 years in undergraduate advising.
Minimum of 3 years supervising/mentoring professional staff.
Comfort with predictive analytics and Student Information Systems (SIS).
High level of empathy, listening skills, and adaptability.
Deep commitment to supporting students from diverse global backgrounds.

Responsibilities

Supervise and mentor 5-6 professional advisors, fostering a growth-oriented environment.
Oversee the holistic care of a cohort of approximately 1,500 undergraduate students.
Work closely with the Assistant Dean to drive KPIs and leverage predictive analytics for retention and outreach strategies.
Partner with Academic Affairs, Health & Wellness, and the Equity Leadership Team to coordinate care for escalated student cases.
Serve as an active member of the Berklee CARES Committee, supporting students of concern through assessment and intervention.
Provide direct advice to an assigned caseload of students, helping them navigate milestones from major declaration to graduation.
Identify and coach academically at-risk students, connecting them with necessary resources.
Monitor student progress through essential curriculum markers to ensure a timely path to professional success.