Academic Success Advising Coordinator

Arizona State University•Tempe, AZ

1d•Onsite

About The Position

The Academic Success Advising Coordinator completes all duties as outlined within the Academic Success Advisor positions and directly reports to a manager, chair, or director to plan, organize, and coordinate academic advising activities. Acts as a highly skilled resource in promoting student enrollment, student retention, success, and graduation. Works collaboratively and collegially with academic unit and services throughout the university to facilitate comprehensive student support through a range of in-person and virtual academic counseling and support strategies.

Requirements

Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
Utilizes and demonstrates fluency with a wide range of relevant and appropriate software, student development theory, and retention focused strategies.
Adeptly uses multiple systems at the same time (such as student record databases, customer relationship management systems, degree progress tools, appointment systems).

Nice To Haves

Evidence of an educational background in the Humanities or related field.
Evidence of having studies or having achieved intermediate or above proficiency in a language other than English.
Experience in living or studying abroad.
Evidence of academic advising experience at ASU.
Evidence of software experience: ASU Analytics, DARS, PeopleSoft, and Salesforce.

Responsibilities

Proactively monitor student academic performance, addresses, responds to, and works to resolve student concerns, questions, or issues and collaborates closely with students.
Identifies all academic options including, but not limited to: degrees, tutoring, counseling, career services, success coaches, extracurricular activities, study abroad program(s), research, and internships; supports and provides counsel to students in selection of options best suited to the student's goals, interests, and skills.
Provides individual and group academic and career advising and/or interacts with students in support of academic career success.
Works closely and collaboratively with students, faculty, and staff to support academic and career success.
As required, act as a college/department/school representative to current and prospective students, faculty, staff, and external groups on issues related to academic and career success; attends and/or presents at orientation or recruiting events/activities/workshops.
Manages escalated issues from both internal and external constituencies.
Demonstrates mastery of conflict resolution principles and techniques.
Acts as a leader to coordinate academic success programs or advising policy development and implementation.
Coordinates training and development related to projects and programs for staff.
May train and support staff and student employees in learning/growing with technology.
Utilizes and demonstrates fluency with a wide range of relevant and appropriate software, student development theory, and retention focused strategies.
Prepares detailed documents, proposals, reports, and provides analysis of data for identification of trends.
As required act as a leader to coordinate academic success program or advising policy development and implementation.
Adeptly uses multiple systems at the same time (such as student record databases, customer relationship management systems, degree progress tools, appointment systems).
Actively shares and responds to feedback and insight regarding technology systems and their daily use, demonstrating leadership to staff and student employees.
Maintains an openness to new tools utilized across the University to aid in student success and service excellence.
Leads staff in implementing new tools.
Escalates/redirects urgent or conflicting requests after attempting resolution.
May seek to resolve complex issues and takes the lead on projects built around student support.
Applies collaborative approaches and strategies to devise solutions for student requests and clearly develops and conveys the nuances of outcomes verbally and in writing.
Navigates complex environments with evolving priorities and communication plans, establishes and maintains effective professional working relationships.
Works as a university agent in ensuring ongoing satisfaction for students with their program and successful progress to completion, provides follow up to ensure satisfaction with and effectiveness of services, and utilizes a variety of university data and programmatic direction to promote student academic success.
Possesses a clear understanding of the unit goals of the college and/or departmental processes and expectations.
Drives unit initiatives with holistic understanding of the unit goals.
Collaborates with leadership to provide solutions associated with specific programs or projects.
As required, supervise/support Academic Success Advisors in the successful execution of their duties. This may include hiring, training, mentoring and/or managing performance for direct and/or indirect reports.
Coordinates a program, portion of a large program, a group of activities and functions, or a project within a department or college directed to the retention and success of the student population. This may include conducting or completing assessment, evaluation, timelines, goals, and budget of the program.
Ability to manage projects by engaging peers and/or students to complete project goals.