Director, Strategy & Centralized Operations - Facilities, Real Estate, and S3
About The Position
The Director, Strategy & Centralized Operations oversees administrative and shared service functions for Facilities, Real Estate, and S3, including the Studio Service Center (SSC), the Archibus Integrated Workplace Management System, procure-to-pay administration, union labor timekeeping and payroll processing, reporting and analytics, and department policies and procedures. The Director partners with the department head and senior leadership team to shape, prioritize, and execute department strategy, including annual budgeting and planning, OKR goal setting, leadership meetings, and department-wide programs and events. The role also works with People Experience, Finance, Procurement, and other corporate functions to improve service delivery, execute priorities, maintain data integrity, and establish consistent, repeatable processes. The position provides strategic oversight of administrative teams and financial administration, supports process optimization and change management, and develops reporting, systems, policies, procedures, controls, and operating standards. It supports governance of approximately $17 million in union payroll, $20 million in annual rent payments, and more than $40 million in vendor spend.
Requirements
- At least 7 years of experience in business operations, facilities administration, workplace services, shared services, or related operational functions.
- At least 5–7 years of leadership experience managing administrative or operational teams.
- Strong business operations and administrative management experience.
- Strong collaboration and partnership skills, including the ability to work effectively across cross-functional teams.
- Knowledge of procurement, purchasing, vendor management, procure-to-pay processes, and financial administration.
- Experience with facilities operations, space management, and work order management.
- Strong analytical skills, including experience developing operational reports, dashboards, KPIs, and actionable insights.
- Excellent organizational, project management, and prioritization skills.
- Ability to develop executive-level presentations, business cases, strategic narratives, and leadership communications.
- Strong customer service orientation and stakeholder management skills.
- Experience developing policies, procedures, controls, and process improvements.
- Ability to manage multiple priorities and lead cross-functional initiatives in a fast-paced environment.
- Excellent written and verbal communication skills.
Nice To Haves
- Bachelor’s degree in Business Administration, Facilities Management, Operations Management, or a related field; equivalent professional experience may be considered in lieu of formal education.
- Experience supporting facilities, corporate real estate, workplace services, or shared services organizations.
- Experience with an Integrated Workplace Management System (IWMS), such as Archibus or a similar platform.
- Experience developing or managing Objectives and Key Results (OKR) programs.
- Experience driving process optimization through continuous improvement methodologies, including ESOAR or similar frameworks.
- Familiarity with SAP, ServiceNow, or similar enterprise systems.
- Experience with Power BI, data visualization, workflow automation, AI-enabled productivity tools, and enterprise reporting systems.
Responsibilities
- Partner with the EVP and Senior Leadership Team to shape department strategy and prioritize goals and initiatives.
- Develop all-hands agendas and materials, tri-annual department reporting presentations, budget and mid-range plan strategy narratives, executive presentations, and other leadership communications.
- Provide strategic oversight of the Studio Service Center and Administrative teams, improving service delivery, customer call management, response processes, and work order administration.
- Support operations teams with procure-to-pay administration and identify opportunities to optimize, automate, and standardize processes.
- Incorporate change management and training into continuous improvement initiatives.
- Standardize and streamline purchase orders, vendor payments, rent allocations, billing support, union payroll administration, and budget tracking in partnership with Facilities & S3 leadership and Finance.
- Support administration and governance of union payroll, annual rent payments, and vendor spend.
- Oversee Archibus administration, maintain data integrity, develop reporting and analytics, and support system and process improvements.
- Partner with the PX Strategy Analytics team to meet department reporting and data needs.
- Use enterprise systems, reporting and visualization tools, workflow automation platforms, and AI-enabled productivity tools to improve operational efficiency and decision-making.
- Partner with leadership to develop and maintain programs such as Good to Great and OKRs that promote continuous improvement, aspirational goal setting, and accountability.
- Develop and maintain policies, procedures, controls, and operating standards to improve consistency, compliance, efficiency, and service quality.
Benefits
- The role may qualify for annual incentive and/or comprehensive benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Director
