Director, Strategic Relationship Management
About The Position
OneBridge Benefits is seeking a senior leader to manage the day-to-day execution, coordination, and service experience for its strategic business partnerships. Reporting directly to the CEO, the Director is a trusted relationship leader and central point of contact who translates partnership objectives, commitments, and initiatives into actionable plans and coordinates their execution across the company. The Director serves as the primary liaison for designated strategic partners, building strong relationships, facilitating communication, managing expectations, and supporting a consistent, responsive, high-quality partnership experience. In collaboration with internal teams, the role manages the intake and qualification of partnership requests, assessing scope, strategic alignment, feasibility, resource requirements, and financial implications before commitments are made. The Director drives alignment, accountability, and execution across complex initiatives, and may travel approximately monthly based on business needs. The role is primarily Monday through Friday and works in-office. Compensation includes a base salary of $110,000–$130,000 and the opportunity to participate in a variable compensation program.
Requirements
- Bachelor’s degree or equivalent combination of education and experience.
- 10+ years of experience in relationship management, strategic partnerships, project management, operational leadership, consulting, client services, or a related field.
- Demonstrated success building and maintaining trusted business relationships, establishing shared governance, navigating scope and ownership challenges, negotiating expectations, and coordinating delivery across internal and external teams.
- Strong project management and organizational skills, including the ability to coordinate multiple priorities simultaneously.
- Proven ability to lead complex cross-functional initiatives and influence outcomes without direct authority.
- Exceptional verbal, written, presentation, and facilitation skills.
- Strong critical-thinking, problem-solving, and decision-making abilities.
- Ability to navigate ambiguity, manage competing priorities, and adapt in a dynamic environment.
- Highly responsive and dependable, with a commitment to exceptional service and follow-through.
- Strong executive presence and relationship judgment, with the ability to engage stakeholders at all levels and navigate complex discussions.
- Primarily Monday through Friday work schedule; role works in-office.
- Ability to travel approximately monthly based on business needs.
Nice To Haves
- Experience within formal partnership governance, intake, prioritization, or change-control processes.
- Experience in healthcare, benefits administration, financial services, technology, or another relationship-driven industry.
Responsibilities
- Serve as the primary relationship leader and trusted point of contact for designated strategic business partners.
- Translate partnership goals, requests, and opportunities into actionable plans, ensuring scope, ownership, capacity, financial implications, and required approvals are understood before commitments are made; escalate or redirect requests as appropriate.
- Align partner needs and opportunities with OneBridge’s strategic, operational, contractual, and financial objectives.
- Lead cross-functional partnership initiatives by aligning internal stakeholders, priorities, timelines, and deliverables.
- Drive accountability and follow-through for commitments across departments, maintaining a consolidated view of partner requests, decisions, and commitments.
- Coordinate and facilitate resolution of operational issues, escalations, and complex business challenges.
- Monitor partnership activities, risks, dependencies, and opportunities, and proactively communicate issues and recommendations.
- Establish and maintain governance, status reporting, and stakeholder communications for strategic partnership initiatives.
- Coordinate with Finance, Legal, and executive leadership on fees, compensation arrangements, contractual scope, funding, and ownership of additional work; ensure decisions and approvals are documented before commitments are made.
- Facilitate meetings, business reviews, and planning discussions with internal and external stakeholders.
- Identify opportunities to improve partner experience, operational effectiveness, communication, and service delivery.
- Prepare executive-level updates, reports, and recommendations for leadership.
- Represent OneBridge in partner meetings, industry events, and relationship-building activities as needed.
- Travel approximately monthly, based on business needs, to strengthen relationships and support strategic discussions.
Benefits
- Opportunity to participate in a variable compensation program.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
