Director-Strategic Planning & Product Ops
About The Position
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Membership Portfolio Services, within our US Consumer Services Business, is responsible for developing and scaling several growing businesses that are strategically important to American Express. We are developing unique and differentiated ways to strengthen the Membership Model across Amex Offers, Advertising, Dining and Marketing Technology. The Enterprise Comms & MarTech Experiences (ECMX) team is a global organization that sits within Membership Portfolio Services (MPS). It is American Express’ marketing services center of excellence with the charter of powering high quality, efficient, user-centric digital marketing experiences that accelerate business growth through optimized enterprise MarTech & MarOps solutions. You will be joining ECMX’s MarTech organization, focused on providing frictionless, flexible, and flawless marketing and servicing experiences. Role Overview Reporting to the Vice President, Digital Product Transformation & Planning, the Director, Strategic Planning & Digital Product Operations will own strategic planning, portfolio management, and operating discipline for ECMX. This role serves as the central integrator between the business, product and technology—ensuring that priorities, investments, capacity, and execution are aligned to business outcomes. The Director will help shift the organization toward value-stream and outcome-based ways of working, providing senior leadership with the insights and governance needed to make informed trade-off decisions.
Requirements
- Reporting to the Vice President, Digital Product Transformation & Planning
Responsibilities
- Own strategic planning, portfolio management, and operating discipline for ECMX.
- Serve as the central integrator between the business, product and technology—ensuring that priorities, investments, capacity, and execution are aligned to business outcomes.
- Help shift the organization toward value-stream and outcome-based ways of working.
- Provide senior leadership with the insights and governance needed to make informed trade-off decisions.
Benefits
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
