Director, Strategic Growth & Operations

Care Access

18h•$150,000 - $200,000•Remote

About The Position

The Director, Strategic Growth & Operations for Global Study Operations serves as a central operations integration leader connecting Global Study Operations with the rest of Care Access. This role aligns priorities across functions, turns strategic goals into executable plans, and drives follow-through on the operating rhythms, process design, analytics, and cross-functional initiatives required to scale study delivery. The Director partners closely with senior leaders across departments to surface decisions, remove blockers, coordinate interdependencies, and ensure key programs move from concept through implementation. The role leads governance and execution for priority workstreams, improves operating processes and accountability models, and defines performance measures to support continuous operational improvement. It also supports cross-functional program design and relaunch efforts, including delivery, site network, and market-expansion initiatives. The position is remote within the United States, with work performed entirely in a remote office environment and up to 30% international travel. The expected salary range is $150,000–$200,000 USD per year for full-time team members.

Requirements

At least 8 years in strategy, operations, program management, business transformation, healthcare consulting, global health operations, or related leadership roles.
Success leading complex cross-functional initiatives with measurable operational outcomes.
Strong strategic planning, PMO, and business operations leadership in complex, matrixed environments.
Ability to act as a central integrator across functions, ensuring alignment, follow-through, and clear decision-making on shared priorities.
Experience preparing executive presentations, briefing materials, and decision support for senior leaders.
Strong stakeholder management skills across executive leaders, operations teams, external partners, and community or government stakeholders.
Demonstrated experience with process mapping, playbook development, governance cadences, and accountability structures that improve execution.
Strong analytical skills, including KPI design, dashboard interpretation, and translation of findings into action plans.
Comfort coordinating multiple workstreams simultaneously, including budgets, timelines, resourcing, risks, and dependencies.
Fluency with Microsoft Suite, Business Intelligence platforms (such as Power BI or Tableau), and project/reporting platforms (such as MS Project, SmartSheets, ClickUp, Monday, or Asana).
Valid passport and ability to travel.
Ability to use keyboards and other computer equipment.
Care Access is unable to sponsor work visas at this time.

Nice To Haves

Experience in healthcare, public health, global health, provider operations, or clinical research is strongly preferred.
Preferred advanced degree such as an MBA, MPH, MHA, or related degree.
PMP or similar certification.
Experience with partnership development, change management, process design, market expansion, or multi-country and clinical research environments.

Responsibilities

Lead central operations integration across Global Study Operations and partner functions, aligning priorities, owners, timelines, and handoffs across departments.
Serve as a strategic thought partner to senior leaders by shaping priorities, evaluating growth and operating-model opportunities, preparing executive-ready materials, and translating decisions into action plans.
Build and run governance for priority workstreams, including project plans, milestones, risk and issue tracking, budget and resource coordination, meeting cadence, action-item follow-through, and leadership status reporting.
Design and improve operating processes, playbooks, and roles-and-responsibilities models; map workflows across teams; and support capability-building through tools, analytics, training materials, and implementation support.
Define and monitor KPIs, dashboards, and business-performance insights to measure initiative success, identify bottlenecks, recommend adjustments, and support continuous operational improvement.
Prepare content for leadership meetings, business reviews, decision forums, and strategic planning sessions.
Support cross-functional program design or relaunch efforts, including delivery, site network, and market-expansion initiatives tied to Global Study Operations.
Facilitate recurring operating reviews and track decisions, risks, and action items to completion across departments.
Contribute to system, workflow, and change-management efforts that improve visibility, accountability, and execution.