Director Strategic Operations

Tenet Healthcare•Detroit, MI

About The Position

The Director Strategic Operations identifies, assesses, and implements operational and business opportunities across Detroit Medical Center hospitals. The role focuses on improving operational efficiency, optimizing hospital throughput, and coordinating cross-departmental work to achieve organizational goals. The Director works closely with hospital executive leadership and oversees special projects and strategic initiatives as directed by the Market Chief of Staff. The position evaluates hospital operations, department performance, financial and operational data, staffing practices, training needs, patient feedback, and program adoption. It leads workflow redesign and change-management efforts, supports regulatory and accreditation compliance, and identifies opportunities for cost savings and improved patient experience, care quality, and staff performance. Detroit Medical Center is a healthcare system serving Michigan and beyond, with hospitals and services spanning cardiovascular health, women's services, neurosciences, stroke treatment, orthopedics, pediatrics, rehabilitation, organ transplant, and other general and specialty care.

Requirements

Bachelor’s degree in Business Administration or a related field, or an equivalent combination of education and/or experience.
At least 5 years of experience in hospital operations management.
Strong ability to build relationships and work effectively with diverse stakeholders, including hospital leadership, medical staff, and internal and external partners.
Strong organizational and project management skills.
Ability to solve complex operational issues, including identifying causes of service-line inefficiencies and losses.
Understanding of business development, physician recruitment strategies, and ways to create competitive advantages in healthcare operations.
Experience with staff training, development, and change management.
Expertise in workflow analysis, overhead expense management, and practice optimization.
Excellent interpersonal and communication skills and ability to build credibility and trust with peers and senior leadership.
Analytical ability to advise on and develop strategies, policies, processes, protocols, and methods, and to evaluate and direct complex systems.
Project management ability to define objectives, identify stakeholders, plan work, and coordinate human, technological, and fiscal resources.
Time-management and prioritization skills to manage multiple potentially competing activities.
Leadership skills, including decision-making, coaching, teaching, counseling, inspiring others, and building alliances and support.
Business-writing skills to develop project documentation and internal and external communications.
Proficiency with Microsoft Word, Excel, and PowerPoint.

Nice To Haves

Master’s degree.
Previous demonstrated project management experience.

Responsibilities

Assess hospital operations, department throughput, and efficiency, and implement operational best practices as directed by the Market Chief of Staff.
Diagnose hospital- and department-level operational challenges and lead teams in resolving performance obstacles.
Partner with hospital leadership to develop and implement staff recruitment and retention best practices.
Coordinate activities among assigned departments and other hospital functions to promote collaboration and effective communication.
Analyze financial and operational KPI reports to monitor departmental budgets, revenue streams, and financial performance.
Identify opportunities to improve hospital throughput in collaboration with interdisciplinary teams.
Work with hospital leadership to implement strategies that improve patient satisfaction, experience, and care quality.
Assess team-member training needs and develop and implement training programs.
Collaborate with department heads to ensure operations comply with healthcare regulations, accreditation standards, and best practices in patient safety and care delivery.
Lead workflow redesign initiatives using change-management best practices.
Address and follow up on patient and family feedback and complaints, implementing and evaluating process improvements.
Evaluate hospital program implementation tactics and adoption rates, and identify ways to sustain change-management practices.
Conduct overhead expense analyses and identify opportunities for cost synergies.
Oversee special projects and strategic initiatives as directed by the Market Chief of Staff.