Strategic Operations Sr. Director

North Texas Food Bank•Plano, TX

About The Position

The Strategic Operations Sr. Director serves as a strategic advisor and execution partner to the President & CEO and Executive Team. The role coordinates key activities, communications, and cross-functional initiatives; gathers information from internal and external stakeholders to support timely, informed decisions; and advances organizational priorities through alignment, accountability, and effective execution. The position provides strategic guidance, facilitates collaboration, leads special projects, and ensures key decisions move from strategy to results. The role leads enterprise-wide strategic initiatives and cross-functional projects, tracks organizational priorities and performance indicators, supports Executive Team and Board activities, and coordinates the President & CEO’s strategic priorities. It also promotes organizational values, change communication, stakeholder engagement, innovation, and continuous improvement. There are no direct supervisory responsibilities; the position leads project teams through influence, coordination, and delegated authority. The work involves adapting to competing workplace priorities, interpreting data, and making decisions with significant organizational impact. Physical demands include occasional standing, sitting, handling objects or controls, reaching, climbing stairs, balancing, stooping, kneeling, crouching or crawling, talking, and hearing. The employee may occasionally lift or move up to 25 pounds. The environment is a moderately noisy business office with an open floor plan, computers, phones, printers, and light traffic. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

Bachelor’s degree required.
Seven to ten years of progressively responsible experience leading strategic projects, cross-functional initiatives, or organizational change.
Experience supporting senior executives and boards of directors.
Strong strategic thinking and problem-solving skills, including the ability to translate complex information into actionable recommendations.
Outstanding written, verbal, interpersonal, and executive communication skills.
Ability to develop audience-specific PowerPoint presentations and other executive-level materials.
Strong executive presence and relationship-building skills, with the ability to influence at all levels without direct authority.
Strong organizational, meeting facilitation, and project management skills, including the ability to manage multiple priorities and deliver results.
High degree of diplomacy, emotional intelligence, discretion, integrity, and sound judgment.
Ability to use data and insights to inform decisions and actions.
Knowledge of organizational effectiveness, strategic planning, change leadership, and risk-informed decision-making.
Ability to build trusted relationships and collaborate effectively with senior leaders, staff, board members, and external stakeholders.
Advanced proficiency in Microsoft Office applications and analytics tools.
Commitment to NTFB’s mission and core values of integrity, collaboration, and compassion.

Nice To Haves

Master’s degree in business, nonprofit management, or a related field.
Experience in a mission-driven organization.
Demonstrated success leading strategic projects and change initiatives.

Responsibilities

Serve as a strategic advisor to the President & CEO on organizational priorities, opportunities, and challenges.
Lead enterprise-wide strategic initiatives and cross-functional projects on behalf of the President & CEO and Executive Team.
Track strategic priorities, organizational goals, executive commitments, and key performance indicators; identify and communicate risks, barriers, and opportunities requiring attention.
Facilitate organizational priority setting and resource alignment.
Develop executive-level presentations, analyses, dashboards, reports, and messaging for use with the Executive Team, staff, Board, and other audiences.
Work independently while providing timely updates and maintaining alignment with key stakeholders.
Coordinate and facilitate Executive Team meetings, retreats, and planning sessions, including agendas and follow-through on decisions and action items.
Identify and coordinate key programs and projects requiring organization-wide communication.
Foster cross-departmental collaboration to remove barriers and improve effectiveness.
Support a leadership culture focused on accountability, empowerment, and continuous improvement.
Lead special projects spanning multiple departments.
Partner with the President & CEO and board liaison to plan Board and committee meetings, including agendas, materials, strategic presentations, and follow-up.
Ensure consistent and timely information sharing across Board committees and Executive Team leaders.
Support Board orientation, education, retreats, and strategic planning.
Prepare mid-quarter President & CEO updates and recommend content for Board communications.
Coordinate the President & CEO’s strategic priorities and help maintain focus on key organizational needs.
Conduct research and analysis and prepare briefing materials for meetings, speaking engagements, and stakeholder interactions.
Prepare executive correspondence, presentations, and communications.
Represent the President & CEO in meetings and initiatives as delegated.
Coordinate communication and calendar alignment among the President & CEO, internal and external stakeholders, and the executive assistant.
Promote NTFB’s values and support effective change communication.
Strengthen information sharing and collaboration across teams.
Build positive relationships with NTFB staff, community leaders, partner agencies, donors, and other key stakeholders.
Identify and support opportunities for innovation and continuous improvement.
Perform other tasks and duties as assigned.