Director, Admin Systems Transformation - Allied Health Scheduling Technology

Mayo Clinic•Rochester, MN

3d•Hybrid

About The Position

The Director, Staff Scheduling Technology leads enterprise strategy, platforms, services, and teams supporting workforce scheduling at Mayo Clinic. The role provides executive leadership for a UKG-centered scheduling technology ecosystem and its integrations, and shapes a roadmap that improves access, flexibility, efficiency, reliability, adoption, customer experience, and workforce experience. The Director connects workforce strategy and operational needs with enterprise architecture and the broader Administrative Systems strategy, establishes platform success measures, and turns emerging needs into scalable capabilities. The position leads the full product lifecycle, makes platform decisions that balance operational continuity, regulatory requirements, customer priorities, technical sustainability, innovation, and enterprise standardization, and evaluates native and complementary technologies. It partners with clinical practice, Nursing, Human Resources, Finance, Information Technology, Research, Education, and other functions to represent the needs of frontline staff, supervisors, schedulers, and operational leaders. The Director simplifies processes and advances responsible use of AI, automation, analytics, and emerging technologies. The role builds a dependable operating model and strengthens design, configuration, testing, release and change management, incident response, and continuous improvement. It assesses platform changes for impacts across connected workforce and administrative processes, leads vendor and strategic partner relationships, and builds and develops a multidisciplinary team. This is a hybrid position requiring residence within 100 miles of a Mayo Clinic campus for occasional on-site expectations based on business needs. The selection process may include an on-demand, prerecorded interview.

Requirements

Bachelor's degree.
10 or more years of related experience, preferably in complex project and program management, with demonstrated expertise in large-scale organizational change, process reengineering, digital/technology enablement, or similar transformational initiatives.
5 or more years of demonstrated leadership experience.
Ability to take a program-level view and make decisions on behalf of Mayo Clinic.
Innovative and aligned with future vision, with the ability to challenge current ways of working.
Proven track record running large projects, driving outcomes, motivating teams, and managing dependencies and risks.
Demonstrated ability to serve as a collaborative and unifying force, resolve conflict, and position communications at internal and external strategic and tactical levels.
Authorization to work and remain in the United States without current or future Mayo Clinic sponsorship. Mayo Clinic does not participate in the F-1 STEM OPT extension program.

Nice To Haves

Progressive leadership experience in enterprise technology, workforce management, HR technology, healthcare operations, or a similarly complex environment.
Success leading enterprise platforms or products serving large, diverse customer populations.
Experience leading multidisciplinary teams and complex cross-functional initiatives.
Knowledge of technology lifecycle management, integrations, business analysis, testing, change management, and operational support.
Ability to translate business strategy and operational needs into technology solutions and roadmaps.
Exceptional relationship-building, communication, change leadership, and executive presentation skills.
Master's degree in business administration, healthcare administration, information technology, human resources, or a related field.
Significant experience with UKG workforce management technology, including staff scheduling.
Experience supporting workforce technology in a large, complex healthcare organization.
Experience with enterprise product or platform management operating models.
Experience with workforce analytics, intelligent automation, AI-enabled solutions, and digital workforce technologies.
Success leading significant technology transformation or modernization initiatives.
Experience managing strategic technology vendors and influencing product roadmaps.

Responsibilities

Define and execute an enterprise scheduling technology roadmap that improves access, flexibility, efficiency, and workforce experience.
Shape investment priorities by connecting workforce strategy, operational needs, enterprise architecture, and the broader Administrative Systems strategy.
Establish measures for platform performance, reliability, adoption, customer experience, and business value.
Provide executive leadership for the UKG-centered scheduling technology ecosystem and its integrations.
Make platform decisions balancing operational continuity, regulatory requirements, customer priorities, technical sustainability, innovation, and enterprise standardization.
Lead the full product lifecycle, from discovery and design through configuration, testing, release readiness, adoption, and optimization.
Evaluate native platform capabilities and complementary technologies to address enterprise needs.
Partner with clinical practice, Nursing, Human Resources, Finance, Information Technology, Research, Education, and other functions.
Bring frontline staff, supervisor, scheduler, and operational leader needs into strategy and design, and create channels for input, prioritization, solution design, testing, implementation, and feedback.
Translate operational requirements into scalable solutions that reduce administrative burden.
Simplify scheduling processes and advance responsible use of AI, automation, analytics, and emerging technologies.
Develop an innovation pipeline from discovery through implementation, measurement, and enterprise-scale adoption.
Strengthen design, configuration, testing, release and change management, incident response, and continuous improvement practices.
Use performance measures and customer insights to identify risks, opportunities, and value, and assess platform changes for upstream and downstream impacts.
Build executive relationships with vendors and strategic partners; hold them accountable for performance, service, innovation, contractual commitments, and roadmap delivery.
Represent Mayo Clinic's enterprise requirements and influence vendor product direction; evaluate emerging technologies against strategic, operational, technical, and financial requirements.
Build and lead a multidisciplinary team spanning workforce operations, technology, product management, business analysis, configuration, testing, implementation, and customer engagement.
Attract, develop, coach, and retain talent; clarify roles, decision rights, accountability, performance expectations, and development opportunities; and foster collaboration, innovation, service, and continuous improvement.