Director, Admin Systems Transformation - Allied Health Scheduling Technology

Mayo Clinic • Rochester, MN

3d • $163,280 - $236,745 • Hybrid

About The Position

The Director, Staff Scheduling Technology leads the enterprise strategy, platforms, services, and teams that support workforce scheduling across Mayo Clinic. The role sits within the Office of Administrative Systems Transformation and is responsible for modernizing scheduling technology, improving the workforce experience, strengthening platform reliability, and using automation, analytics, and innovation to deliver value for staff, leaders, and patients. This is a hybrid position and must be located within 100 miles of a Mayo Clinic campus for occasional on-site expectations based on business needs.

The Director defines the enterprise scheduling technology roadmap and investment priorities, provides executive leadership for a UKG-centered ecosystem and its integrations, and oversees the product lifecycle from discovery and design through configuration, testing, release, adoption, and optimization. The role partners across clinical practice, Nursing, Human Resources, Finance, Information Technology, Research, Education, and other functions to translate operational needs into scalable solutions.

The Director leads workforce transformation and operational excellence, including process redesign, responsible use of AI and automation, reliable service operations, risk and impact assessment, and continuous improvement. The role also manages strategic vendor relationships and leads a multidisciplinary team across workforce operations, technology, product management, business analysis, configuration, testing, implementation, and customer engagement.

Candidates should have a bachelor's degree, 10 or more years of related experience, preferably in complex project and program management or transformational initiatives, and at least five years of demonstrated leadership experience. A master's degree and experience in workforce technology, healthcare, UKG, enterprise platforms, analytics, automation, or technology transformation are preferred. Applicants must be authorized to work and remain in the United States without current or future Mayo Clinic sponsorship.

Requirements

• Bachelor's degree.
• 10 or more years of related experience; experience in complex project and program management is preferred.
• At least five years of demonstrated leadership experience.
• Ability to take a program-level view and make decisions on behalf of Mayo Clinic.
• Innovation and ability to align with future vision and challenge current ways of working.
• Proven track record running large projects, driving outcomes, motivating teams, and managing dependencies and risks.
• Demonstrated ability to serve as a collaborative, unifying force and resolve conflict.
• Ability to communicate strategically and tactically with internal and external audiences.
• Authorization to work and remain in the United States without current or future Mayo Clinic sponsorship.

Nice To Haves

• Progressive leadership experience in enterprise technology, workforce management, HR technology, healthcare operations, or a similarly complex environment.
• Success leading enterprise platforms or products serving large, diverse customer populations.
• Experience leading multidisciplinary teams and complex cross-functional initiatives.
• Strong knowledge of technology lifecycle management, integrations, business analysis, testing, change management, and operational support.
• Ability to translate business strategy and operational needs into technology solutions and roadmaps.
• Exceptional relationship-building, communication, change leadership, and executive presentation skills.
• Master's degree in business administration, healthcare administration, information technology, human resources, or a related field.
• Significant experience with UKG workforce management technology, including staff scheduling.
• Experience supporting workforce technology in a large, complex healthcare organization.
• Experience with enterprise product or platform management operating models.
• Experience with workforce analytics, intelligent automation, AI-enabled solutions, and digital workforce technologies.
• Success leading significant technology transformation or modernization initiatives.
• Experience managing strategic technology vendors and influencing product roadmaps.

Responsibilities

• Define and execute the enterprise roadmap for scheduling technology, improving access, flexibility, efficiency, and workforce experience.
• Align investment priorities with workforce strategy, operational needs, enterprise architecture, and the broader Administrative Systems strategy.
• Establish and track measures for platform performance, reliability, adoption, customer experience, and business value.
• Anticipate emerging needs and develop scalable scheduling capabilities.
• Provide executive leadership for the UKG-centered scheduling technology ecosystem and its integrations.
• Make platform decisions that balance operational continuity, regulatory requirements, customer priorities, technical sustainability, innovation, and standardization.
• Lead the product lifecycle from discovery and design through configuration, testing, release readiness, adoption, and optimization.
• Evaluate native platform capabilities and complementary technologies to address enterprise needs.
• Partner with clinical practice, Nursing, Human Resources, Finance, Information Technology, Research, Education, and other functions.
• Represent the needs of frontline staff, supervisors, schedulers, and operational leaders in strategy and solution design.
• Establish customer input, prioritization, solution design, testing, implementation, and feedback channels.
• Translate complex operational requirements into intuitive, scalable solutions that reduce administrative burden.
• Redesign and simplify scheduling processes and advance responsible use of AI, automation, analytics, and emerging technologies.
• Build an innovation pipeline from discovery through implementation, measurement, and enterprise scaling.
• Build a modern scheduling experience while protecting the integrity of enterprise workforce systems.
• Develop a high-performing operating model for dependable, responsive, continuously improving scheduling technology.
• Strengthen design, configuration, testing, release and change management, incident response, and continuous improvement practices.
• Use performance measures and customer insights to identify risks, opportunities, and value.
• Assess platform changes for upstream and downstream effects across connected workforce and administrative processes.
• Build executive relationships with technology vendors and strategic partners; hold them accountable for performance, service, innovation, contractual commitments, and roadmap delivery.
• Represent Mayo Clinic requirements and influence vendor product direction; evaluate emerging technologies against strategic, operational, technical, and financial needs.
• Build and lead a multidisciplinary team across workforce operations, technology, product management, business analysis, configuration, testing, implementation, and customer engagement.
• Attract, develop, coach, and retain talent; clarify roles, decision rights, accountability, performance expectations, and development opportunities.
• Foster collaboration, curiosity, innovation, service, accountability, and continuous improvement.

Benefits

• Multiple medical plan options.
• Dental coverage through Delta Dental or a reimbursement account for flexible coverage.
• Affordable vision plan with a national network.
• HSA and FSA pre-tax savings for eligible expenses.
• Competitive retirement package.
• Competitive compensation.
• Comprehensive benefit plans.
• Continuing education and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Director