Director, Admin Systems Transformation - Allied Health Scheduling Technology

Mayo Clinic • Rochester, MN

2h • $163,280 - $236,745 • Hybrid

About The Position

The Director, Staff Scheduling Technology, within Mayo Clinic’s Office of Administrative Systems Transformation, leads enterprise strategy, platforms, services, and teams that enable workforce scheduling. The role is responsible for modernizing the scheduling experience and strengthening platform reliability, using automation, analytics, and innovation to improve outcomes for staff, leaders, and patients. This is a hybrid position located within 100 miles of a Mayo Clinic campus, with occasional on-site expectations based on business needs.

The Director provides executive leadership for a UKG-centered scheduling ecosystem and its integrations, and leads the product lifecycle from discovery and design through configuration, testing, release, adoption, and optimization. The role partners with clinical practice, Nursing, Human Resources, Finance, IT, Research, Education, and other functions to translate operational needs into scalable technology solutions. It also advances workforce transformation, operational excellence, vendor partnerships, and the development of a multidisciplinary team.

Requirements

• Bachelor’s degree.
• 10 or more years of related experience, preferably in complex project and program management, with demonstrated expertise in large-scale organizational change, process reengineering, digital/technology enablement, or similar transformational initiatives.
• At least 5 years of demonstrated leadership experience.
• Ability to take a program-level view and make decisions on behalf of Mayo Clinic.
• Innovative, future-oriented approach and ability to challenge existing ways of working.
• Proven track record running large projects, delivering outcomes, motivating teams, and managing dependencies and risks.
• Ability to serve as a collaborative and unifying force, resolve conflict, and communicate at internal and external strategic and tactical levels.
• Authorization to work and remain in the United States without current or future Mayo Clinic sponsorship.

Nice To Haves

• Progressive leadership experience in enterprise technology, workforce management, HR technology, healthcare operations, or a similarly complex environment.
• Success leading enterprise platforms or products serving large, diverse customer populations.
• Experience leading multidisciplinary teams and complex cross-functional initiatives.
• Strong knowledge of technology lifecycle management, integrations, business analysis, testing, change management, and operational support.
• Ability to translate business strategy and operational needs into technology solutions and roadmaps.
• Exceptional relationship-building, communication, change leadership, and executive presentation skills.
• Master’s degree in business administration, healthcare administration, information technology, human resources, or a related field.
• Significant experience with UKG workforce management technology, including staff scheduling.
• Experience supporting workforce technology in a large, complex healthcare organization.
• Experience with enterprise product or platform management operating models.
• Experience with workforce analytics, intelligent automation, AI-enabled solutions, and digital workforce technologies.
• Success leading significant technology transformation or modernization initiatives.
• Experience managing strategic technology vendors and influencing product roadmaps.

Responsibilities

• Define and execute an enterprise roadmap for scheduling technology that improves access, flexibility, efficiency, and workforce experience.
• Shape investment priorities by connecting workforce strategy, operational needs, enterprise architecture, and Administrative Systems strategy.
• Establish success measures for platform performance, reliability, adoption, customer experience, and business value.
• Lead the UKG-centered scheduling technology ecosystem and its integrations, making platform decisions that balance operational, regulatory, customer, technical, innovation, and standardization needs.
• Lead the full product lifecycle, including discovery, design, configuration, testing, release readiness, adoption, and optimization.
• Evaluate native platform capabilities and complementary technologies to address enterprise needs.
• Partner with clinical practice, Nursing, Human Resources, Finance, IT, Research, Education, and other functions.
• Represent the needs of frontline staff, supervisors, schedulers, and operational leaders in strategy and design; create channels for customer input, prioritization, solution design, testing, implementation, and feedback.
• Translate complex operational requirements into intuitive, scalable solutions that reduce administrative burden.
• Reimagine and simplify scheduling processes; advance responsible use of AI, automation, analytics, and emerging technologies.
• Build an innovation pipeline from discovery through implementation, measurement, and enterprise scale while protecting enterprise workforce systems.
• Build a dependable, responsive, continuously improving operating model; strengthen design, configuration, testing, release and change management, incident response, and continuous improvement.
• Use performance measures and customer insights to identify risks, opportunities, and value; assess platform changes for upstream and downstream impacts.
• Build executive relationships with vendors and strategic partners, hold them accountable for performance and commitments, represent enterprise requirements, influence product direction, and evaluate emerging technologies.
• Build and lead a multidisciplinary team; attract, develop, coach, and retain talent; clarify roles, decision rights, accountability, performance expectations, and development opportunities.
• Foster collaboration, curiosity, innovation, service, accountability, and continuous improvement.
• Lead large projects and transformation initiatives, motivate teams, manage dependencies and risks, resolve conflict, and communicate at strategic and tactical levels.

Benefits

• Competitive compensation and comprehensive benefit plans.
• Multiple medical plan options.
• Dental coverage through Delta Dental or a reimbursement account for flexible coverage.
• Vision plan with a national network.
• HSA and FSAs for eligible expenses.
• Competitive retirement package.
• Continuing education and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Director