Director, Site Reliability Engineering - Digital Assets

Fidelity • Jersey City, NJ

2d

About The Position

The Director within Fidelity Digital Assets’ TechOps SRE team provides technical and people leadership for site reliability and cloud engineering. The role partners with engineering and product leaders to drive initiatives from design through implementation, and owns execution of reliability and cloud delivery programs. The position supports highly available, multi-region Kubernetes environments running on AWS EKS that underpin critical workloads and Fidelity’s enterprise-grade infrastructure strategy.

The Director leads a small group of SREs and Cloud Engineers, including hiring, mentoring, goal setting, performance management, and career development. The role establishes and improves reliability practices, on-call operations, incident management, service metrics, automation, and infrastructure-as-code standards. Fidelity Digital Assets is building an enterprise-grade platform for storing, trading, and servicing digital assets such as Bitcoin and Ethereum. Its Technical Operations team uses AWS to secure networks and scale applications, with a focus on reliability, security, automation, and a DevOps approach.

Fidelity is transitioning to a full-time onsite working model through a phased regional and role-based rollout. Current onsite expectations vary, and may evolve; the posting does not specify the onsite requirement for this particular role. Fidelity will not provide immigration sponsorship for this position. The base salary range is $126,000–$255,000 per year, with potential bonus or other variable compensation depending on the position and eligibility requirements.

Requirements

• 8+ years of hands-on AWS production experience crafting and managing highly available, secure, scalable systems; microservices experience preferred.
• Skilled in crafting and deploying resilient AWS infrastructure across multiple regions and availability zones.
• Production experience running Kubernetes workloads and clusters; EKS preferred, including creating and maintaining Helm charts and reusable templates or libraries.
• Hands-on CI/CD experience with Jenkins, including writing and managing declarative pipelines and shared libraries.
• Proficiency with Linux/Unix systems and shell scripting.
• Programming proficiency; Python preferred.
• Proficiency with Git-based workflows.
• Experience building and maintaining observability for logging, monitoring, and alerting using tools such as Datadog and Splunk.
• Experience working within Agile delivery models such as Kanban or Scrum.
• Fidelity will not provide immigration sponsorship for this position.

Nice To Haves

• Terraform experience.
• CDN experience, such as Akamai.
• Kafka experience, including Apache Kafka or Confluent.

Responsibilities

• Provide technical and people leadership for a group of Site Reliability Engineers and Cloud Engineers; hire, mentor, and develop a high-performing team.
• Set clear goals and expectations, and lead performance, career growth, and team health while fostering ownership and continuous improvement.
• Own execution for reliability and cloud delivery initiatives by planning and prioritizing work, removing blockers, and ensuring predictable outcomes.
• Partner with Product and Engineering leaders to deliver complex programs and platform improvements.
• Establish, operate, and continuously improve on-call and incident management practices, including escalation paths, runbooks, postmortems, and corrective-action tracking.
• Define, implement, and own service reliability metrics and practices, including SLIs, SLOs, and error budgets, in partnership with engineering teams.
• Lead blameless post-incident reviews and drive remediation to reduce repeat incidents and operational toil.
• Champion automation and Infrastructure as Code standards to improve delivery speed, reduce risk, and increase system resilience.

Benefits

• Comprehensive health care coverage.
• Emotional well-being support.
• Market-leading retirement benefits.
• Generous paid time off.
• Parental leave.
• Charitable giving employee match program.
• Educational assistance, including student loan repayment, tuition reimbursement, and learning resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed