Director, Site Reliability Engineering & Capacity Management

First Citizens Bank • Raleigh, NC

6d

About The Position

The Director of Site Reliability Engineering (SRE) & Capacity Management is a senior technology leadership role responsible for the reliability, performance, scalability, and capacity strategy of the organization's critical technology platforms. This leader oversees the SRE and Capacity Management teams and helps ensure systems are highly available, resilient, and capable of supporting current and future business demands.

The Director establishes and executes strategy for observability, reliability engineering, incident management, performance optimization, capacity forecasting, and automation. The role partners with Application Development, Infrastructure, Security, Architecture, and Operations teams to improve service reliability, reduce operational risk, increase automation, and align technology investments with business growth and regulatory expectations.

Requirements

• Bachelor's degree and 8 years of experience in Information Technology, including application development, support roles, and management; or a high school diploma or GED and 12 years of such experience.
• 10+ years of progressive experience in Technology Operations, Site Reliability Engineering, Infrastructure Operations, Capacity Management, Enterprise Monitoring, or related disciplines.
• 5+ years of leadership experience managing managers, engineers, or high-performing technical teams.
• Experience leading enterprise reliability and operational excellence programs.
• Strong understanding of observability, monitoring, alerting, and incident management practices.
• Deep knowledge of cloud technologies, distributed systems, application performance monitoring, and enterprise operations.
• Experience establishing and reporting on operational metrics, KPIs, and executive dashboards.
• Proven ability to lead large-scale technology transformations and drive organizational change.
• Strong communication and executive presentation skills.

Nice To Haves

• Experience with enterprise observability platforms such as Dynatrace, Splunk, Solarwinds, or Databahn.
• Experience leading Capacity Planning functions across infrastructure, cloud, and application platforms.
• Experience supporting highly regulated industries, including financial services.
• Knowledge of Site Reliability Engineering principles, error budgets, SLOs, and reliability frameworks.
• Experience with automation and Infrastructure-as-Code practices.
• Familiarity with Agile, DevOps, and platform engineering models.
• Experience managing or partnering closely with enterprise Infrastructure Operations teams.
• Working knowledge of BMC Helix or other capacity planning tools.
• Experience supporting hybrid cloud environments and large-scale infrastructure monitoring ecosystems.
• Familiarity with IBM Z / mainframe performance and capacity management.

Responsibilities

• Lead and develop teams responsible for Site Reliability Engineering and Capacity Management.
• Define and execute enterprise strategy for reliability, observability, performance management, and capacity planning.
• Establish reliability, availability, performance, and capacity management objectives aligned with organizational goals.
• Build and maintain operational standards, governance processes, and best practices across technology operations.
• Develop a culture focused on automation, continuous improvement, accountability, and operational excellence.
• Partner with senior technology leaders to drive modernization and resiliency initiatives.
• Oversee enterprise monitoring, observability, event management, and alerting capabilities.
• Establish and monitor Service Level Objectives (SLOs), Service Level Indicators (SLIs), and reliability metrics.
• Lead incident management, major incident response, post-incident reviews, and root cause analysis programs.
• Reduce production incidents through proactive monitoring, automation, and reliability engineering practices.
• Champion implementation and adoption of observability platforms and monitoring standards across the enterprise.
• Improve Mean Time to Detect (MTTD) and Mean Time to Restore (MTTR) through process improvements and automation.
• Lead enterprise capacity planning across infrastructure, applications, cloud, and mainframe environments.
• Develop forecasting models and long-range capacity strategies to support business growth and technology transformation initiatives.
• Establish performance baselines, utilization targets, trend analysis, and capacity reporting.
• Partner with Infrastructure, Architecture, and Finance teams to optimize technology investments and resource utilization.
• Ensure capacity risks are identified and addressed before impacting service delivery.
• Drive automation initiatives that reduce manual effort and improve operational efficiency.
• Develop and maintain operational dashboards, KPIs, and executive reporting.
• Manage vendor relationships and strategic technology partnerships.
• Support regulatory, audit, risk, and compliance activities related to technology operations and resiliency.
• Establish workforce planning and succession strategies for critical operational functions.

Benefits

• First Citizens Bank offers a competitive, thoughtfully designed benefits program intended to meet the needs of its associates. More information is available at https://jobs.firstcitizens.com/benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Director