Director, Site Reliability Engineering - Digital Assets

Fidelity Investments•Jersey City, NJ

4d•$126,000 - $255,000

About The Position

As a Director within Fidelity Digital Assets’ Technical Operations Site Reliability Engineering team, this role partners with engineering teams to drive initiatives from design through implementation. It provides technical and people leadership for a small group of Site Reliability Engineers and Cloud Engineers, overseeing reliability and cloud delivery initiatives for highly available, multi-region Kubernetes environments on AWS EKS that support critical workloads. The director helps shape infrastructure and deployment strategies while enabling business growth. The role leads reliability and operational excellence practices, including defining service reliability metrics, improving incident management, and advancing automation and Infrastructure as Code standards. It also oversees team development, delivery planning, and cross-functional collaboration with Product and Engineering leaders. Fidelity Digital Assets is building an enterprise-grade platform for storing, trading, and servicing digital assets such as Bitcoin and Ethereum. Its Technical Operations team is focused on moving to the cloud and uses AWS to secure networks and scale applications. Fidelity is transitioning to a full-time onsite working model through a phased rollout; onsite expectations vary by role and location and may evolve. Fidelity will not provide immigration sponsorship for this position.

Requirements

8+ years of hands-on AWS production experience crafting and managing highly available, secure, scalable systems; microservices experience preferred.
Experience crafting and deploying resilient AWS infrastructure across multiple regions and availability zones.
Production experience running Kubernetes workloads and clusters; EKS preferred, including creating and maintaining Helm charts and reusable templates or libraries.
Hands-on Jenkins CI/CD experience, including writing and managing declarative pipelines and shared libraries.
Proficiency with Linux/Unix systems and shell scripting.
Programming proficiency; Python preferred.
Proficiency with Git-based workflows.
Experience building and maintaining observability for logging, monitoring, and alerting using tools such as Datadog and Splunk.
Experience working within Agile delivery models such as Kanban or Scrum.

Nice To Haves

Terraform experience.
CDN experience, such as Akamai.
Kafka experience, including Apache or Confluent.

Responsibilities

Provide technical and people leadership for a group of Site Reliability Engineers and Cloud Engineers; hire, mentor, and develop a high-performing team.
Set team goals and expectations, and lead performance, career growth, and team health while fostering ownership and continuous improvement.
Own execution of reliability and cloud delivery initiatives by planning and prioritizing work, removing blockers, and ensuring predictable outcomes.
Partner with Product and Engineering leaders to deliver complex programs and platform improvements.
Establish, operate, and continuously improve on-call and incident management practices, including escalation paths, runbooks, postmortems, and corrective-action tracking.
Define, implement, and own service reliability metrics and practices, including SLIs, SLOs, and error budgets, in partnership with engineering teams.
Lead blameless post-incident reviews and drive remediation to reduce repeat incidents and operational toil.
Champion automation and Infrastructure as Code standards to improve delivery speed, reduce risk, and increase system resilience.

Benefits

Comprehensive health care coverage.
Emotional well-being support.
Retirement benefits.
Generous paid time off.
Parental leave.
Charitable giving employee match program.
Educational assistance, including student loan repayment, tuition reimbursement, and learning resources.

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