Director, Service Line Development

Central Health•Austin, TX

About The Position

The Director, Service Line Development provides operational leadership for Central Health’s clinical service line portfolio, including existing, new, and expanded clinical programs. This position translates approved service line strategies into executable operating plans, implementation workplans, launch readiness plans, performance measures, and sustainable operating models. The Director partners with executive, clinical, financial, and operational leaders to evaluate growth opportunities, develop business cases, assess operational and financial feasibility, and ensure new or expanded services are implemented effectively. This role leads cross-functional execution, monitors risks, dependencies, milestones, access, quality, productivity, patient experience, and financial performance, and supports post-launch stabilization and continuous improvement.

Requirements

Bachelor's Degree (higher degree accepted) In Business, Health Administration or related field. -Required
5 years Progressive leadership experience in healthcare operations, service line development, strategic growth, ambulatory operations, business planning, or clinical program development within a hospital system, large medical group, public health district, or similarly complex healthcare environment. -Required
5 or more years of leadership experience with accountability for supervising teams, directing cross-functional initiatives, managing competing priorities, and delivering measurable operational, financial, or access outcomes.-Required
Demonstrated experience developing business plans, operating models, and implementation strategies for new or expanded healthcare services, including collaboration on budgets, pro formas, and capital planning. -Required
Experience leading operational readiness and resource planning, including staffing models, space planning, equipment needs, workflow design, scheduling, and launch requirements for specialty or clinical services. -Required
Advanced knowledge of healthcare operations, service line management, and organizational leadership within a complex healthcare environment.
Ability to collaborate effectively with executives, physicians, operational leaders, and cross-functional teams to resolve issues, build alignment, and advance strategic priorities.
Ability to translate strategic clinical concepts into executable operational plans, including staffing, space, technology, equipment, workflow, and governance requirements.
Strong program and project leadership skills, including the ability to prioritize enterprise initiatives, manage risk, direct implementation efforts, and achieve results across multiple stakeholders and timelines.
Skill in synthesizing complex operational, financial, and strategic information into concise recommendations and executive-level briefings.
Ability to build, lead, and develop high-performing teams and leaders; establish accountability; coach for performance; and foster a culture of collaboration, execution, and continuous improvement.
Excellent verbal and written communication skills.
Strong financial acumen, including experience with budgeting, cost modeling, business case development, return on investment analysis, and performance monitoring.
Ability to learn and apply new information, knowledge and experiences in a timely manner.
Ability to be flexible and adaptable to change.

Responsibilities

Leads service line development efforts for specialty and clinical services by identifying growth opportunities, assessing market demand, evaluating access gaps, reviewing organizational readiness, and converting approved priorities into operationally actionable initiatives aligned with community needs and organizational goals.
Develops business plans, budgets, pro formas, and investment recommendations for new and expanded services. Evaluates operational feasibility, implementation requirements, staffing models, reimbursement considerations, capital needs, and long-term financial sustainability.
Directs the full lifecycle of service implementation, including planning, governance, approvals, launch readiness, task execution, milestone tracking, and operational handoff. Develops and maintains implementation workplans, coordinates action items across clinical leadership and support functions, and ensures initiatives are executed on time, within scope, and with clear operational ownership.
Leads execution planning for the clinical services portfolio by assessing organizational capacity and developing recommendations related to staffing, space, equipment, scheduling, access, workflows, and operational sequencing to support sustainable service growth.
Serves as the operational leader for complex, high-priority specialty and clinical initiatives. Converts strategic decisions into actionable tasks, timelines, owners, and deliverables; facilitates regular status reviews; removes barriers; escalates enterprise risks; aligns stakeholder decisions; and ensures cross-functional teams meet key milestones required for successful implementation and operational continuity.
Oversees post-launch stabilization and ongoing performance across assigned services. Maintains routine reporting on operational, financial, access, quality, patient experience, productivity, and milestone indicators; identifies trends, gaps, and variances; follows up on corrective actions; and directs operational changes to improve performance, accountability, and scalability.
Provides leadership to managers, program leaders, and cross-functional teams supporting specialty and clinical services. Establishes clear accountability for deliverables, develops leadership capability, supports performance management, and represents the function in senior-level operational planning, execution, and decision-making forums.
Ensures service development and operational activities comply with applicable regulatory, accreditation, privacy, contracting, and organizational requirements. Partners with clinical, quality, and compliance leaders to identify risk, strengthen governance, and implement mitigation strategies.
Develops effective relationships with physicians, referral partners, vendors, and community stakeholders to support access growth, program design, implementation success, and service line reputation. Partners with contracting, procurement, and revenue cycle stakeholders to support vendor selection, contract readiness, reimbursement considerations, charge capture implications, and operational sustainability for new and expanded services.
Synthesizes complex operational and financial information into concise status updates, dashboards, decision briefs, and recommendations for executive leadership. Leads change initiatives related to new services, workflow redesign, operational transformation, issue resolution, and standardization of best practices to ensure decisions translate into completed actions and measurable operating improvements.
Performs any other duties as needed to drive the vision, fulfill the mission, and abide by the values of this organization.