Director, Sales Strategy & Operations

Microsoft • ,

1d • $130,900 - $303,600

About The Position

The Small, Medium Enterprises and Channel organization is building a high-growth, AI-powered global sales organization focused on customer success and close partner relationships. The Performance Excellence team accelerates business growth and helps sales teams dedicate more time to customers and partners.

The Director, Sales Strategy & Operations shapes the global rhythm of the business and leads cross-organizational strategy and transformation initiatives focused on major business opportunities. The role partners with go-to-market teams, sales leadership, and business intelligence teams to translate strategic priorities into regional and field execution. It uses AI and agent-based capabilities to scale business operations, turn insights into action, and bring field perspectives into strategic decisions. The Director leads initiatives that connect priorities to execution, improve sales performance, and support sustainable organizational change.

Requirements

• Bachelor's degree in Business, Operations, Finance, or a related field and 8+ years of experience in program management, process management, or process improvement, or equivalent experience.
• Experience leading sales strategy, sales operations, go-to-market, business operations, business program management, consulting, or related initiatives with broad organizational impact.
• Demonstrated experience developing strategy and operating models, leading complex cross-organizational transformation initiatives, and delivering measurable business outcomes.
• Experience advising and influencing senior leaders on business priorities, investment decisions, performance, and execution trade-offs.
• Experience applying business and analytical judgment to integrate data from multiple sources, identify root causes, and translate insights into strategic recommendations.
• Experience establishing governance, accountability, and change management approaches that support adoption across multiple organizations or regions.
• Experience leading initiatives in changing or ambiguous environments and influencing stakeholders across organizational boundaries, including communicating effectively with senior leaders and managing cross-functional stakeholder relationships.

Nice To Haves

• Master's degree in Business, Operations, Finance, or a related field and 12+ years of experience in program management, process management, or process improvement; or bachelor's degree in one of these fields and 15+ years of such experience; or equivalent experience.

Responsibilities

• Lead performance and business review programs across executive, regional, and field forums, translating priorities into decisions, accountable owners, milestones, and actions.
• Partner with analytics and business intelligence teams to identify revenue opportunities, assess performance gaps, and combine customer, market, pipeline, and sales data into actionable recommendations.
• Pilot and scale AI-enabled workflows to prioritize opportunities, identify risks and growth signals, synthesize insights, and streamline business reviews and action tracking.
• Translate go-to-market and sales strategies into practical programs, measurable success criteria, and adoption plans that support business objectives.
• Establish shared objectives across global, regional, and field organizations while balancing global priorities with regional and local business needs.
• Partner across organizations to implement strategic and operational changes that improve execution, business performance, and organizational effectiveness.
• Develop repeatable processes, decision-ready insights, and clear communications, and drive adoption and continuous improvement using approved AI capabilities, appropriate data controls, and human accountability.
• Embody Microsoft's culture and values.

What This Job Offers

• Job Type: Full-time
• Career Level: Director