Director, Strategy & Operations (DashOS)

DoorDash•San Francisco, NY

About The Position

DoorDash’s DashOS business connects merchants’ own customer channels with the broader DoorDash ecosystem through hardware, software, payments, and ordering integrations. The Strategy & Operations team translates merchant needs and business opportunities into product and go-to-market priorities and builds the operating capabilities required to deliver them, working across Product, Engineering, Sales, Marketing, Finance, and Revenue Operations. The Director of Strategy & Operations sets the strategic direction and leads business operations for DashOS. The role translates the long-term vision into financial plans, product and go-to-market priorities, and an operating model that supports growth, merchant retention, and healthy unit economics. The Director leads the Strategy & Operations team, directly owns product operations, and partners closely with go-to-market, launch and implementation, support, and account management leaders to design the operating model and improve the merchant experience as the business scales. This leader builds the team and systems needed for growth, aligns cross-functional leaders around shared outcomes, and navigates decisions involving merchant needs, growth, profitability, and partner dependencies. The role requires an entrepreneurial leader who identifies opportunities, makes thoughtful decisions amid uncertainty, and stays close to operational details.

Requirements

12+ years of experience leading strategy and operations in a complex, high-growth business, with a track record of building new offerings and scaling them into sustainable businesses.
7+ years of experience leading multidisciplinary organizations through managers.
Experience building strong teams through organization design, hiring, coaching, and leadership development.
Strategic thinking, analytical judgment, and product sense, with a strong understanding of financial planning, pricing, and unit economics.
Understanding of how go-to-market execution and post-sales operations work together to drive adoption, retention, and profitable growth.
Experience partnering across go-to-market and post-sales functions to build effective operating models.
Clear executive communication skills and the ability to build trust across functions and influence decisions beyond the direct team.
Ability to solve problems from first principles and move between long-term strategy and operational detail.
Ability to thrive in ambiguity, test assumptions, and use AI and automation to improve team workflows.

Nice To Haves

Experience in restaurant technology, POS, payments, or B2B SaaS.

Responsibilities

Define DashOS’s long-term direction, target merchant segments, and differentiation, and own business performance.
Lead annual and quarterly planning, developing financial forecasts and resourcing plans with Finance in alignment with budget parameters and targets.
Translate plans into priorities that drive growth, retention, and healthy unit economics.
Partner with Product and Engineering to translate merchant needs, market insights, and operational data into priorities across hardware, software, payments, and integrations.
Identify and validate new use cases, product opportunities, and commercial approaches, including expansion into full-service restaurants.
Partner with Sales, Marketing, and Revenue Operations on positioning, merchant targeting, sales effectiveness, pricing, deal governance, and incentives.
Own product operations and work with post-sales leaders to design processes, handoffs, and systems supporting merchant launch, adoption, support, and retention.
Stay close to execution and merchant feedback to identify gaps and drive improvements as the business scales, using experimentation, automation, and AI to improve team workflows.
Build cross-functional alignment around shared goals and communicate recommendations to executives on strategy, performance, and investment needs.
Guide decisions on partnerships and integrations, balancing merchant experience, growth, profitability, and business risk.
Hire and coach managers and operators, strengthen leadership depth and succession, and establish clear accountability.
Create an environment where teams collaborate effectively, challenge assumptions, and deliver sustainable results.