Director, Strategy & Operations (DashOS)

DoorDash USA•Los Angeles, CA

1d•$197,200 - $290,000

About The Position

The Director of Strategy & Operations will set the strategic direction and lead business operations within DoorDash’s DashOS business, which connects merchants’ customer channels with the broader DoorDash ecosystem through hardware, software, payments, and ordering integrations. The role translates long-term vision into financial plans, product and go-to-market priorities, and an operating model that supports growth, merchant retention, and healthy unit economics. The Director will lead the Strategy & Operations team, directly own product operations, and partner with leaders across go-to-market, launch and implementation, support, and account management. The role will design the operating model across these functions and remain closely involved in the merchant experience as the business scales. It includes building the team and systems needed for growth, aligning cross-functional leaders around shared outcomes, and making decisions that balance merchant needs, growth, profitability, and partner dependencies.

Requirements

12+ years of experience leading strategy and operations in a complex, high-growth business.
Track record of building new offerings and scaling them into sustainable businesses.
7+ years of experience leading multidisciplinary organizations through managers.
Experience building strong teams through organization design, hiring, coaching, and leadership development.
Strategic thinking, analytical judgment, and product sense, with a strong understanding of financial planning, pricing, and unit economics.
Understanding of how go-to-market execution and post-sales operations work together to drive adoption, retention, and profitable growth.
Experience partnering across go-to-market and post-sales functions to build effective operating models.
Clear executive communication skills and the ability to build trust across functions and influence decisions beyond the direct team.
Ability to solve problems from first principles and move between long-term strategy and operational detail.
Comfort working amid ambiguity, testing assumptions, and using AI and automation to improve team operations.

Nice To Haves

Experience in restaurant technology, POS, payments, or B2B SaaS.

Responsibilities

Define DashOS’s long-term direction, target merchant segments, and differentiation, and own business performance.
Lead annual and quarterly planning, including financial forecasts and resourcing plans in partnership with Finance.
Translate business plans into priorities that drive growth, retention, and healthy unit economics.
Partner with Product and Engineering to turn merchant needs, market insights, and operational data into priorities across hardware, software, payments, and integrations.
Identify and validate new use cases, product opportunities, and commercial approaches, including expansion into full-service restaurants.
Partner with Sales, Marketing, and Revenue Operations on positioning, merchant targeting, sales effectiveness, pricing, deal governance, and incentives.
Own product operations and partner with post-sales leaders to design processes, handoffs, and systems for merchant launch, adoption, support, and retention.
Stay close to execution and merchant feedback to identify gaps and drive improvements, using experimentation, automation, and AI to improve how teams work.
Build cross-functional alignment around shared goals and communicate recommendations to executives on strategy, performance, and investment needs.
Guide decisions on partnerships and integrations, balancing merchant experience, growth, profitability, and business risk.
Hire and coach managers and operators, strengthen leadership depth and succession, and establish clear accountability.
Foster collaboration, constructive challenge of assumptions, and sustainable results across the team.