Director, Sales Experience

Saks•Beverly Hills, CA

6d•$125,631 - $157,049•Onsite

About The Position

The Director, Sales Experience is responsible for sales and adoption of selling programs by facilitating partnerships across departments, driving teams toward goals, and applying team skills to build a customer-focused sales experience while representing Neiman Marcus. The role oversees Client Development team performance through Group Selling Managers and helps set and execute store strategy in partnership with the Store General Manager and regional and corporate partners. The position works on-site at the store and reports to the General Manager.

Requirements

10+ years of relevant experience.
Prior retail senior management experience.
Track record of achieving results across multiple businesses.
History of building, motivating, and coaching teams.
Experience navigating complex business problems, collaborating with leaders across corporate functions, presenting at the executive level, working with corporate partners, and leading large-scale projects.
Excellent oral and written communication skills.
Advanced proficiency with the MS Office Product Suite.

Nice To Haves

Luxury retail fashion experience.

Responsibilities

Oversee Client Development team performance and goals through management of Group Selling Managers.
Communicate the store vision and goals to all team members.
Advocate for Neiman Marcus values and manage the team to create an energized atmosphere where customer service meets Neiman Marcus standards.
Partner with Client Development, Brand Experience, Restaurants, Merchants, the Brands Manager, and the Regional team to fulfill store strategic efforts.
Support the Store General Manager in fulfilling responsibilities, including backfilling for the General Manager.
Determine strategic objectives with the Store General Manager and set priorities accordingly.
Analyze internal and external customer behavior, trends, and preferences, and adjust processes and standards.
Participate in Store Leadership Team meetings and, in the General Manager’s absence, facilitate them by fostering a trusting and respectful environment, encouraging participation and idea sharing, addressing concerns and challenges, and setting goals.
Partner with Merchant and Planning Organization leaders and the Regional team to determine store strategies and action plans that produce positive results.

Benefits

Comprehensive benefits package for eligible full-time employees, including medical, vision, and dental coverage.
Medical insurance.
Dental insurance.
Vision insurance.
401(k) retirement plan.
Basic life insurance.
Supplemental life insurance.
Disability insurance.
Additional voluntary benefits, including critical illness, hospital, and accident insurance.
Employee discount.
Career advancement opportunities across retail, distribution, digital, and corporate.