Director, Sales Engineering
About The Position
The Director of Sales Engineering leads a geographically distributed team of Sales Engineers supporting enterprise and government customers. The role partners with Sales and cross-functional teams to drive revenue growth, deliver technically sound solutions, and provide a strong customer experience from pre-sale through activation. The leader provides strategic direction, coaching, and oversight while enabling the sales organization with technical expertise, process discipline, and effective collaboration across the business. The position is based in Dallas-Ft Worth, Texas, reports to the Regional Vice President of Sales Engineering, and requires regular business travel.
Requirements
- Bachelor’s degree in Business, Information Technology, Telecommunications, Engineering, or equivalent experience.
- At least 8 years in telecom pre-sales technical roles or at least 3 years in Sales Engineering leadership.
- Strong knowledge of fiber networks, metro Ethernet, transport delivery, IP services, SD-WAN, voice solutions, and cloud environments.
- Solid understanding of the OSI model, network design, and telecom installation workflows.
- Experience with financial modeling, ROI calculations, pricing, and profitability analysis.
- Proficiency with Microsoft Office tools (Word, Excel, PowerPoint, and Visio) and mapping/GIS tools.
- Experience managing geographically dispersed teams.
- Strong communication skills, including the ability to translate technical concepts for non-technical audiences.
- Highly organized and analytical, with the ability to manage multiple priorities.
- Collaborative, adaptable, and solutions-oriented approach.
- Integrity, accountability, and a customer-first mindset.
Nice To Haves
- Telecommunications certifications, such as CCNA, CCNP, or MEF.
Responsibilities
- Lead, coach, and develop a team of Sales Engineers providing pre-sales technical support.
- Partner with regional Sales leadership to align technical strategy with revenue goals.
- Liaise with Sales, Operations, Project Management, and Product teams to support successful customer deployments.
- Oversee solution design for complex opportunities, RFP responses, and out-of-scope requests.
- Ensure consistent, accurate, and ethical communication of product capabilities and solutions.
- Drive standardized processes, tools, and best practices across markets.
- Support customer escalations and help ensure a positive customer experience.
- Provide ongoing training to the sales organization on products, technology, and industry trends.
- Prepare and review KPIs, forecasts, and performance metrics.
- Recruit, hire, onboard, and develop Sales Engineering talent.
- Partner with Product Development on new service launches and enhancements.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k) match
- Flexible Spending Accounts and Health Savings Accounts
- Tuition reimbursement
- Gym reimbursements
- Vacation/PTO
- Paid holidays
- Floating holidays
- Volunteer days
- Parental leave
- Legal insurance
- Accidental insurance
- Hospital indemnity insurance
- Identity theft insurance
- Pet insurance
- Programs supporting physical, mental, financial, and social wellness
- Commission
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What This Job Offers
Job Type
Full-time
Career Level
Director
