Director, Sales and Marketing (Bonnet Creek)

Travel + Leisure Co.•Orlando, FL

1d•Onsite

About The Position

The Director, Sales and Marketing leads the day-to-day operations of the Sales and Marketing departments at the Orlando site, directing and motivating associates to achieve site objectives and monthly budget targets while maintaining high-quality, compliant operations. The role is accountable for sales performance, including VPG, net sales volume, and closing percentage, and for maintaining a positive, customer-focused brand image and a Count on Me work environment. The Director provides leadership and performance management for Sales and Marketing managers, supervisors, and associates; supports recruiting, training, development, retention, and motivation of a diverse workforce; and collaborates with business partners, site leaders, corporate functions, and external vendors. The role has significant autonomy and decision-making authority for the site, including setting site strategy, solving customer and operational issues, and directing process improvements. It oversees revenue responsibility of $51 million across two or more brands. The position is based in an office environment and involves extensive use of phones, computers, iPads, copy machines, scanners, fax machines, and paperwork. Travel may be required up to 10% of the time.

Requirements

Director of Sales experience in the timeshare industry.
At least 2–3 years of previous Director-level timeshare sales experience.
Valid Florida Real Estate License.
High school diploma, GED, or equivalent; experience may be accepted in place of education unless legally prohibited.
Strong ability to recruit, train, develop, and motivate associates.
Proven ability to manage significant responsibilities in a fast-paced environment.
Ability to understand and interpret financial documents.
Ability to budget and forecast production.
Strong customer service and interpersonal skills.
Excellent written and verbal communication skills.
Ability to consistently lead site operations to meet or exceed expectations.
Ability to multitask and manage time to meet business needs.
Ability to analyze business opportunities and develop meaningful solutions.
Strong conflict-resolution skills and proactive issue identification and resolution.
Ability to collaborate regularly with individuals and hold teams accountable to expectations and performance standards.
Proactive approach and initiative in supporting the business.
Detail-oriented and flexible in a variety of situations; strong ability to develop people.
Ability to make timely, sound decisions and solve problems using relevant information, past experience, and critical thinking.
Ability to work in a fast-paced environment and adapt to change.
Proficiency with Microsoft Outlook, Word, Excel, timekeeping, and other software.
Ability to learn and operate PC-based systems and platforms and iPads.
Previous experience with increasing responsibility in sales leadership management positions.

Nice To Haves

Three years of experience successfully leading or directing in a timeshare sales environment is preferred.
President Club Winner preferred.
Bilingual ability is a plus but not required.

Responsibilities

Lead the day-to-day operations of the Sales and Marketing departments while maintaining focus on company strategic goals.
Achieve established site targets for VPG, net sales volume, and closing percentage.
Support efforts to attract, retain, train, and motivate a diverse Sales and Marketing workforce.
Manage Sales and Marketing leadership performance by establishing goals and action plans for management and working with managers to establish goals and action plans for associates.
Develop and maintain strong working relationships with key business partners and associates within and outside the company.
Integrate Sales and Marketing operations into the overall guest experience.
Ensure a high level of customer service for current and prospective owners to maintain a positive brand image and company reputation.
Direct site strategy and determine actions to achieve company objectives.
Identify issues, determine appropriate actions, develop customer solutions, and direct operational process improvements where appropriate.
Oversee managers and supervisors in Sales and Marketing and provide leadership oversight for Sales and Marketing associates.
Maintain collaborative relationships with site leaders, associates, corporate and support functions, and external vendors.
Perform other duties as needed.