Director, Revenue Cycle Operations - Tempus AI Diagnostics

Tempus AI•Remote - Illinois, IL

12d•$150,000 - $200,000

About The Position

Tempus is seeking a Director, Revenue Cycle Operations to serve as the primary business unit liaison for Tempus AI Diagnostics. The role provides day-to-day operational oversight of the end-to-end diagnostic laboratory revenue cycle and partners closely with laboratory operations, finance, commercial, reimbursement, technology, compliance, and external revenue-cycle partners. The Director ensures processes are scalable, compliant, operationally effective, and aligned with business-unit financial and patient-access objectives. The position requires deep diagnostic laboratory revenue-cycle expertise and direct, hands-on operational experience with Quadax. The Director translates business priorities into operational plans, advises leaders on revenue-cycle impacts of new tests and business changes, and leads cross-functional governance and performance management. The role directs operations spanning patient intake, eligibility and benefits verification, prior authorization support, charge capture, coding, claims, payments, denials, appeals, patient billing, collections, and reporting. It identifies operational issues and drives corrective actions, controls, workflow improvements, and audit readiness. The Director oversees Quadax workflows, tools, data quality, reporting, and issue resolution, and partners with stakeholders to define requirements and implement enhancements. The role applies diagnostic laboratory reimbursement expertise, monitors payor and regulatory changes, supports compliant practices, and prepares revenue-cycle operations for new diagnostic offerings. It also leads and develops staff and/or vendor partners, manages service levels and operational change, and communicates performance, risks, and recommendations to senior stakeholders.

Requirements

Bachelor’s degree in business, healthcare administration, finance, or a related field; equivalent relevant experience may be considered.
10+ years of progressive revenue-cycle operations experience, including substantial experience in diagnostic laboratory, molecular diagnostics, genetic testing, pathology, or a closely related laboratory environment.
5+ years leading teams, programs, or major operational functions at a manager, senior manager, director, or equivalent level.
Direct, hands-on operational experience with Quadax, including workflow management, claims and remittance processes, reporting, issue resolution, and/or system optimization.
Deep understanding of the end-to-end diagnostic laboratory revenue cycle, including eligibility, authorization, charge capture, coding, claims, denials, appeals, payment posting, patient billing, and collections.
Expertise in laboratory reimbursement requirements, payor policies, medical necessity, coding, billing edits, and denial prevention.
Ability to use operational and financial data to identify performance gaps, prioritize action, and deliver measurable improvements.
Experience leading cross-functional initiatives involving business, operational, technical, financial, and compliance stakeholders.
Strong executive communication, relationship-building, problem-solving, and change-management skills.

Nice To Haves

Master’s degree in healthcare administration, business administration, finance, or a related discipline.
Experience supporting revenue-cycle operations for high-complexity, molecular, genomic, oncology, or AI-enabled diagnostic testing.
Experience managing third-party revenue-cycle vendors and defining service-level agreements and performance metrics.
Familiarity with laboratory information systems, electronic health record integrations, clearinghouses, and revenue-cycle analytics tools.
Lean, Six Sigma, project management, or other process-improvement certification.

Responsibilities

Serve as the principal revenue-cycle liaison to Tempus AI Diagnostics and translate business priorities into operational plans and performance expectations.
Advise business leaders on revenue-cycle implications of new tests, payor requirements, client arrangements, pricing, coverage policies, and operational changes.
Lead cross-functional governance and operating rhythms for revenue-cycle performance, risks, priorities, and issue resolution.
Build working relationships across laboratory operations, billing, finance, commercial, medical affairs, compliance, legal, product, and technology teams.
Direct daily diagnostic laboratory revenue-cycle operations, including patient intake, eligibility and benefits verification, prior authorization support, charge capture, coding, claims submission, payment posting, denials, appeals, patient billing, collections, and reporting.
Establish, monitor, and improve key performance indicators, including clean claim rate, first-pass yield, denial rate, days in accounts receivable, cash collections, net collection rate, authorization turnaround time, and patient balance outcomes.
Identify root causes of operational leakage, denials, delayed reimbursement, and billing defects, and lead sustainable process, system, and workflow improvements.
Ensure operational controls, documentation, escalation paths, and audit readiness across the revenue cycle.
Partner with internal teams and vendors to optimize workflows, service-level performance, and accountability.
Use Quadax to manage and improve revenue-cycle workflows, work queues, claims and remittance processes, reporting, and exception handling.
Oversee Quadax tools and data supporting claims management, follow-up, denial prevention, payment reconciliation, and operational reporting.
Partner with technology, laboratory operations, and revenue-cycle stakeholders to define requirements, prioritize enhancements, validate changes, and manage implementation impacts.
Establish standards for Quadax data quality, workflow configuration, user adoption, reporting accuracy, and issue resolution.
Apply diagnostic laboratory billing and reimbursement knowledge, including CPT/HCPCS coding, ICD-10 diagnosis coding, medical necessity, payor edits, coverage requirements, laboratory-specific claim rules, and appeals.
Monitor reimbursement trends and regulatory or payor-policy changes affecting revenue-cycle performance.
Partner with compliance and legal stakeholders to align workflows with billing, reimbursement, privacy, and regulatory requirements.
Support operational launches of new diagnostic offerings by assessing revenue-cycle readiness and defining processes, systems, controls, and training.
Lead, coach, and develop revenue-cycle staff and/or vendor partners, fostering a high-accountability, data-driven, continuous-improvement culture.
Establish service-level agreements, performance reviews, and escalation mechanisms for external partners.
Lead operational change initiatives from assessment through implementation, adoption, measurement, and refinement.
Create executive-ready reporting and communicate performance, risks, decisions, and recommendations to senior stakeholders.