Director Retail Media

Skai•Seattle, WA

8d•$120,000 - $140,000•Hybrid

About The Position

The Director of Expert Services, Retail Media is a senior leadership role and the trusted deputy to the function’s leader. The position sets and upholds the quality and communication standards for the team’s work, builds confidence with enterprise clients and Skai leadership, and turns a fast-moving retail media landscape into actionable direction. The Director also extends the function’s reach through new business and thought leadership. Reporting directly to the Expert Services Global Lead, the Director works independently to support internal stakeholders and help shape Skai’s platform roadmap. The role is based in the US and follows a long-term hybrid working model. Travel may be needed for clients, pitches, and industry events. The salary range is $120,000–$140,000, with eligibility for additional bonus compensation.

Requirements

Senior retail media leadership experience, including leading teams of practitioners and being accountable for a portfolio of enterprise retail media clients from strategy through execution; experience managing mid-senior staff and above is preferred within this requirement.
Commercial acumen, connecting media decisions to client unit economics and business outcomes and contributing to retaining, growing, or scoping a book of business.
Executive presence and influence with senior internal and external stakeholders, including the ability to respectfully challenge executives or colleagues based on evidence.
Ability to operate independently with minimal direction, handle ambiguity, and own decisions and outcomes.
Experience raising a team’s quality standards, giving direct feedback, and translating complex analysis into a clear narrative and strong presentation.
Deep retail media expertise across Amazon and Walmart full stack, including search and DSP, sufficient to challenge detailed plans.
Knowledge of AMC and other measurement approaches, including when they provide answers beyond standard reporting and when metrics may mislead clients.
Understanding of the retail media ecosystem, including retailer economics, onsite and offsite media, DSP, first- and third-party data, and shopper marketing, and how tactics differ across networks.
Advanced use of generative AI tools such as Claude to improve personal and team output through analysis, automation, and custom agents; software engineering experience is not required.
Experience helping win work through pitches, audits, or scoping, and a point of view shared through speaking, writing, or frameworks.
US-based.
Ability to travel as needed for clients, pitches, and industry events.

Nice To Haves

Agency-side background; candidates from brand, retailer, and platform backgrounds are also welcomed.
Breadth across additional retail media networks such as Instacart, Target and Roundel Media Studio, Criteo, CitrusAd, Epsilon, Kroger Precision Marketing, and Amazon Retail Ad Service; breadth across several is valued more than depth in one.
Familiarity with total commerce context, including shopper marketing, trade budgets, and joint business planning with retailers.
Experience with Skai or a comparable retail media or search management platform.
Experience collaborating with a global team, locally and virtually.

Responsibilities

Represent the Expert Services function and its priorities as the leader’s trusted deputy.
Define and uphold quality standards for account plans, methodology, analyses, QBRs, presentations, and client communications.
Shape the Expert Services strategy, including its service model, coverage and capacity, offering packages, and use of AI to improve quality and capacity.
Serve as an executive voice for strategic accounts, leading escalations, performance resets, renewals, growth conversations, and executive business reviews.
Lead or co-lead pitches, audits, and scoping work with Sales.
Develop external thought leadership, including points of view, frameworks, talks, and articles.
Hire and coach Directors, Managers, and Specialists; hold them accountable; and build team playbooks and succession plans.
Influence senior stakeholders inside and outside Skai.
Partner with product, sales, client services, technical account management, and sales engineers to bring client and market evidence into the roadmap.