Director Retail Media

Skai•Los Angeles, CA

8d•$120,000 - $140,000•Hybrid

About The Position

The Director of Expert Services, Retail Media is a key leadership role on Skai’s Expert Services team and serves as the trusted deputy to the function’s leader. The Director sets standards for the quality of the team’s work and its communications, and builds confidence among enterprise clients and Skai leadership. The role combines strategy, commercial judgment, and executive influence, translating the changing retail media landscape into actionable direction while extending the function’s reach through new business and thought leadership. Reporting directly to the Expert Services Global Lead, the Director works independently and supports internal stakeholders while helping shape the direction of Skai’s platform. The role is US-based, with travel as needed for clients, pitches, and industry events. Skai operates a long-term hybrid work model. The salary range is $120,000–$140,000, with eligibility for additional bonus compensation. Actual salary depends on experience, skills, abilities, internal equity, and market data.

Requirements

Senior retail media leadership, including leading teams of practitioners and accountability for an enterprise retail media client portfolio from strategy through execution; ideally with mid-senior staff and up reporting to the candidate.
Commercial acumen connecting media decisions to client unit economics and business outcomes, and experience helping retain, grow, or scope a book of business.
Executive presence and ability to persuade senior internal and external stakeholders without relying on authority, including respectfully challenging them when evidence calls for it.
Independent judgment, ability to work with minimal direction and ambiguity, and ownership of decisions and outcomes.
Experience raising a team’s quality standards, giving direct feedback, and turning complex analysis into a clear narrative and strong presentation.
Deep retail media expertise across Amazon and Walmart full stack, including search and DSP, sufficient to evaluate plans in detail.
Knowledge of AMC and other measurement approaches, including what they can reveal beyond standard reporting for different client types and when a metric may be misleading.
Fluency in the retail media ecosystem, including retailer economics, onsite and offsite media, DSP, first- and third-party data, and shopper marketing, and understanding why tactics may perform differently across networks.
Advanced use of generative AI tools such as Claude to improve individual and team output, including analysis, automation, and custom agents; software engineering experience is not required.
Experience helping win work through pitches, audits, or scoping, and a point of view shared through speaking, writing, or frameworks.
US-based.
Ability to travel as needed for clients, pitches, and industry events.

Nice To Haves

Agency-side background; candidates from brand, retailer, and platform sides are also welcome.
Breadth across other retail media networks, such as Instacart, Target and Roundel Media Studio, Criteo, CitrusAd, Epsilon, Kroger Precision Marketing, and Amazon Retail Ad Service; breadth across several is valued more than depth in one.
Familiarity with total commerce, including how retail media relates to shopper marketing, trade budgets, and joint business planning with retailers.
Experience with Skai or a comparable retail media or search management platform.
Experience collaborating with a global team, both locally and virtually.

Responsibilities

Represent the Expert Services function and its priorities as the leader’s trusted deputy.
Define and uphold quality standards for account plans, methodologies, analyses, QBRs, presentations, and client communications.
Shape the Expert Services strategy, including its service model, coverage and capacity, packaging, and use of AI to improve quality and capacity.
Serve as an executive voice on strategic accounts, leading escalations, performance resets, renewals, growth conversations, and executive business reviews.
Lead or co-lead pitches, audits, and scoping with Sales.
Develop thought leadership, including points of view, frameworks, talks, and articles, as an external voice of Skai Expert Services.
Hire and coach Directors, Managers, and Specialists; hold them accountable; and develop playbooks and succession plans.
Influence senior stakeholders inside and outside Skai.
Partner with product, sales, client services, technical account management, and sales engineers to bring client and market evidence into the product roadmap.