Director Retail Media

Skai•New York, NY

10d•$120,000 - $140,000•Hybrid

About The Position

The Director of Expert Services, Retail Media is a key leadership role on Skai’s Expert Services team and serves as the trusted deputy to the function’s leader. The role sets and upholds standards for work quality and communication, and builds the confidence of enterprise clients and Skai leadership. It combines strategy, commercial judgment, executive influence, new-business support, and thought leadership to turn a fast-moving retail media landscape into actionable direction. Reporting directly to the Expert Services Global Lead, the Director operates with a high degree of independence and trust. The role supports internal stakeholders, helps shape the direction of Skai’s platform, contributes to the Expert Services strategy and service model, and leads and develops team members. The position is US-based, hybrid, and requires travel as needed for clients, pitches, and industry events.

Requirements

Experience leading teams of retail media practitioners and accountability for an enterprise retail media client portfolio from strategy through execution; experience managing mid- to senior-level staff is preferred within this requirement.
Commercial acumen connecting media decisions to client unit economics and business outcomes, and experience retaining, growing, or scoping a book of business.
Executive presence and ability to influence senior internal and external stakeholders without relying on authority, including respectfully challenging clients or colleagues when evidence calls for it.
Ability to operate with minimal direction, navigate ambiguity, and own decisions and outcomes.
Experience raising a team’s quality standards, providing direct feedback, and turning complex analysis into clear narratives and strong presentations.
In-depth retail media knowledge of Amazon and Walmart full stack, including search and DSP, sufficient to assess plans at a detailed level.
Knowledge of AMC and other measurement approaches, including how they address questions standard reporting cannot answer for different client types and when metrics may be misleading.
Fluency in the retail media ecosystem, including retailer economics, onsite and offsite media, DSP, first- and third-party data, and shopper marketing, and understanding of how tactics vary across networks.
Advanced use of generative AI tools such as Claude to improve personal and team output, including analysis, automations, and custom agents; software engineering experience is not required.
Experience helping win work through pitches, audits, or scoping, and a point of view shared through speaking, writing, or frameworks.
US-based.
Ability to travel as needed for clients, pitches, and industry events.

Nice To Haves

Agency-side background; candidates from brand, retailer, and platform backgrounds are also welcome.
Breadth across other retail media networks, such as Instacart, Target and Roundel Media Studio, Criteo, CitrusAd, Epsilon, Kroger Precision Marketing, and Amazon Retail Ad Service; breadth across several networks is valued more than depth in one.
Familiarity with total commerce context, including shopper marketing, trade budgets, and joint business planning with retailers.
Experience with Skai or a comparable retail media or search management platform.
Experience collaborating with a global team, locally and virtually.

Responsibilities

Act as the function leader’s trusted deputy, represent the function and its priorities, and uphold quality standards for account plans, methodologies, analyses, QBRs, presentations, and client communications.
Shape the Expert Services strategy with the leader, including its service model, coverage and capacity, packaging, and use of AI to improve quality and capacity.
Support strategic accounts as an executive voice by leading escalations, performance resets, renewals, growth conversations, and executive business reviews.
Lead or co-lead pitches, audits, and scoping in partnership with Sales.
Develop thought leadership, including points of view, frameworks, talks, and articles, as an external voice of Skai Expert Services.
Hire and coach Directors, Managers, and Specialists; hold them accountable; and build playbooks and succession plans.
Influence senior stakeholders inside and outside Skai, partnering with Product, Sales, Client Services, Technical Account Management, and Sales Engineers to bring client and market evidence into the roadmap.