Director, Restaurant People Digital Experience

McDonald's Corporation • Chicago, IL

5d • $182,000 - $228,000

About The Position

McDonald’s is seeking a Director to lead Restaurant People Digital Experience initiatives within its Global People team. The role defines strategy and activates improved digital experiences for restaurant managers and crew, with the goal of improving customer experience metrics. The Director leads a portfolio of initiatives focused on core tools that affect the employee experience and how those tools are used in restaurants, guiding a team to understand current conditions and develop and implement future-state solutions. The position reports to the Vice President, Restaurant People Experience & Culture.

The Director will set the strategy for people-related digital tools, initially focusing on talent attraction and hiring, engagement, and workforce management. The role partners with internal teams and cross-functional stakeholders, including GBS / PEX, Operations, and Technology, and works with GBS / PEX on delivery and scaling of digital products such as McHire and McD Connect. The Director also represents Global People in the ArchIQ portfolio and in defining technology that enables restaurant organizations, while coaching and mentoring the team.

Requirements

• Consistent track record of ideating, building, and deploying initiatives that affect global organizations.
• Understanding of restaurant operations and the teams needed to operate restaurants effectively.
• Understanding of restaurant digital tools and technologies.
• Ability to build insight with end users and identify unmet needs.
• Strong strategic thinking that integrates operational, organizational, and technological requirements.
• Demonstrated ownership and test-and-learn approach to building, iterating, and aligning at pace.
• People leadership experience, including direct leadership of a high-performing project management team and indirect leadership of Supervisors to execute dynamic initiatives.
• Ability to build relationships and collaborate with multiple partners to set objectives and influence outcomes.
• Strong presentation and influencing skills.
• Understanding of the functions, goals, and interpersonal dynamics across the People organization.
• Experience working across multiple work streams at different stages.

Responsibilities

• Lead the Global People team in defining the strategy for people-related digital tools used by restaurant employees, initially focused on talent attraction and hiring, engagement, and workforce management.
• Apply a design thinking approach to digital opportunities to ensure solutions are user-centric and account for the broader context needed for adoption.
• Meet with cross-functional partners, including GBS / PEX, Operations, and Technology, to ensure strategic direction and proposed solutions address their objectives and needs.
• Partner with GBS / PEX, which leads delivery and scaling of people-related digital products such as McHire and McD Connect.
• Serve as the Global People connection to the ArchIQ portfolio of initiatives and products to support progress and synchronization.
• Represent Global People in defining technology that enables restaurant organizations, including technology within a Center of Excellence.
• Coach and mentor the team to promote critical thinking and strong results.

Benefits

• Sabbatical program
• Tuition assistance
• Flexible work arrangements
• Health and welfare benefits, including medical, prescription drug, mental health, dental, and vision coverage
• Life insurance
• Performance-based bonus eligibility
• Eligibility for stock or other equity grants under the long-term incentive plan

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed