Director Rental Operations (Hawaii)

SIXT • Honolulu, HI

1h

About The Position

The Director of Rental Operations at SIXT is a regional leadership role responsible for driving operational performance, revenue growth, customer service, and strategic initiatives across locations in Hawaii. The position includes partnering with underperforming locations, developing managers and future leaders, and supporting regional growth through process improvement and execution. The listed compensation is at least $115,000, plus an annual bonus of $75,000 paid quarterly.

The role oversees revenue and fleet performance, customer experience, operational standards, regional KPIs, compliance, risk, and security. The director coaches managers, addresses performance gaps, handles escalations, and implements solutions to improve location performance.

The position requires a bachelor’s degree and relevant sales, customer service, and supervisory experience, or the stated experience alternative without a degree. The employee must be authorized to work in the United States without sponsorship, be at least 18, hold a valid driver’s license with a clean record, and be able to work 40 or more hours per week, including day and evening shifts.

Requirements

• Bachelor’s degree and at least 2 (junior) or 3 (senior) years of sales and customer service experience, plus 2 years in a supervisory role; the posting also states an alternative of 5 years of work experience without a degree, including 2 years as a manager in car rental.
• Good supervisory skills.
• Strong communication skills.
• Exceptional interpersonal and relationship-building abilities.
• Highly organized with excellent customer service skills.
• Authorized to work in the United States without requiring company sponsorship now or in the future.
• At least 18 years old.
• Valid driver’s license with a clean record.
• Able to work 40 or more hours per week, including day and evening shifts.

Nice To Haves

• Ability to communicate in other languages.

Responsibilities

• Drive revenue growth by improving IRPD performance, optimizing fleet utilization, and managing non-revenue operations efficiently.
• Lead and develop teams by coaching managers, addressing performance gaps, and building a leadership pipeline.
• Deliver a premium customer experience by ensuring service excellence, handling escalations, and maintaining high standards across locations.
• Manage the Daily Game Plan, ensure PCI compliance, and monitor key regional KPIs.
• Lead process improvements, identify underperformance, and implement strategic solutions to support regional growth.
• Oversee risk and security by enforcing fraud prevention, improving labor efficiency, and upholding operational standards.

Benefits

• Medical, dental, and vision coverage.
• Life insurance, critical illness coverage, hospital indemnity, and pet insurance.
• 401(k).
• Paid time off and sick leave.
• Performance-based branch bonus plan.
• Employee Assistance Program.
• Employee-only rental rates, family rental options, and employee discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Director