Director Rental Operations (Hawaii)

SIXT • Honolulu, HI

1h

About The Position

The Director of Rental Operations leads performance across SIXT’s Hawaii region. This strategic leadership role drives business-critical initiatives, supports underperforming locations, and helps develop the regional leadership pipeline. The position focuses on operational performance, talent development, customer experience, process improvement, risk management, and regional growth.

The role offers a salary of at least $115,000 plus an annual bonus of $75,000, paid quarterly. The Director must be able to work 40 or more hours per week, including day and evening shifts.

Requirements

• A bachelor’s degree and at least 2 years of sales and customer service experience for junior-level candidates, or 3 years of experience for senior-level candidates, plus 2 years in a supervisory role; alternatively, 5 years of work experience without a degree, including 2 years as a manager in car rental.
• Good supervisory skills and strong communication skills.
• Highly organized, with excellent customer service skills.
• Authorized to work in the United States without requiring company sponsorship now or in the future.
• At least 18 years old.
• Valid driver’s license with a clean record.
• Able to work 40 or more hours per week, including day and evening shifts.

Nice To Haves

• Ability to communicate in other languages.
• Exceptional interpersonal and relationship-building abilities.

Responsibilities

• Drive revenue growth by improving IRPD performance, optimizing fleet utilization, and managing non-revenue operations efficiently.
• Lead and develop teams by coaching managers, addressing performance gaps, and building a leadership pipeline.
• Deliver a premium customer experience by ensuring service excellence, handling escalations, and maintaining standards across locations.
• Manage the Daily Game Plan, ensure PCI compliance, and monitor key regional KPIs.
• Identify underperformance and implement strategic solutions to improve processes and support regional growth.
• Oversee risk and security by enforcing fraud prevention, improving labor efficiency, and upholding operational standards.

Benefits

• Medical, dental, and vision coverage.
• Life insurance.
• Critical illness and hospital indemnity coverage.
• Pet insurance.
• 401(k).
• Paid time off and sick leave.
• Performance-based branch bonus plan.
• Employee Assistance Program.
• Employee-only rental rates, family rental options, and employee discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Director