Director Rental Operations (Dallas)

SIXT • Dallas, TX

4d

About The Position

The Director of Rental Operations leads regional performance and business-critical initiatives at SIXT. The role partners with underperforming locations, supports leadership development, and drives operational excellence, talent development, and strategic execution. The position offers a salary of at least $100,000 plus a bonus paid quarterly.

The Director drives revenue growth, improves fleet utilization and customer experience, ensures compliance and monitors regional performance, and leads process improvements, risk prevention, and security across locations.

Requirements

• Bachelor's degree and at least 2 years of sales and customer service experience for a junior-level candidate or 3 years for a senior-level candidate, plus 2 years in a supervisory role; alternatively, 5 years of work experience without a degree, including 2 years as a manager in car rental.
• Good supervisory skills.
• Strong communication skills; ability to communicate in other languages is a plus.
• Exceptional interpersonal and relationship-building abilities.
• Strong organizational skills and excellent customer service skills.
• Must be authorized to work in the United States and must not require the company's work authorization sponsorship now or in the future.
• At least 18 years old.
• Valid driver's license with a clean record.
• Ability to work 40 or more hours per week, including day and evening shifts.

Nice To Haves

• Ability to communicate in other languages.

Responsibilities

• Drive revenue growth by improving IRPD performance, optimizing fleet utilization, and efficiently managing non-revenue operations.
• Lead and develop high-performing teams by coaching managers, addressing performance gaps, and building a strong leadership pipeline.
• Deliver a premium customer experience by ensuring service excellence, handling escalations, and maintaining high standards across all locations.
• Manage the Daily Game Plan, ensure PCI compliance, and monitor key regional KPIs.
• Identify underperformance and implement strategic solutions and process improvements to support regional growth.
• Oversee risk and security by enforcing fraud prevention, improving labor efficiency, and upholding operational standards.

Benefits

• Medical, dental, and vision coverage.
• Life insurance, critical illness coverage, and hospital indemnity coverage.
• Pet insurance.
• 401(k).
• Paid time off and sick leave.
• Performance-based branch bonus plan.
• Employee Assistance Program.
• Employee-only rental rates, family rental options, and employee discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Director