Director Rental Operations (Hawaii)

SIXT • Honolulu, HI

7h

About The Position

The Director of Rental Operations leads performance across the Hawaii region at SIXT. The role drives business-critical initiatives, partners with underperforming locations, and supports development of the leadership pipeline. It focuses on operations, talent development, strategic execution, revenue growth, fleet utilization, customer experience, operational compliance, process improvement, risk, and security. The position offers a salary of at least $115,000 plus a quarterly bonus.

Requirements

• Bachelor's degree with at least 2 years of sales and customer service experience and 2 years in a supervisory role; the posting also references 3 years for a senior candidate.
• Alternatively, 5 years of work experience without a degree, including 2 years as a manager in car rental.
• Good supervisory skills and strong communication skills.
• Exceptional interpersonal and relationship-building abilities.
• Strong organization and customer service skills.
• Authorized to work in the United States without requiring company sponsorship now or in the future.
• At least 18 years old.
• Valid driver's license with a clean record.
• Able to work 40 or more hours per week, including day and evening shifts.

Nice To Haves

• Ability to communicate in other languages.

Responsibilities

• Drive revenue growth by improving IRPD performance, optimizing fleet utilization, and managing non-revenue operations efficiently.
• Lead and develop high-performing teams by coaching managers, addressing performance gaps, and building a strong leadership pipeline.
• Deliver a premium customer experience by ensuring service excellence, handling escalations, and maintaining high standards across all locations.
• Manage the Daily Game Plan, ensure PCI compliance, and monitor key regional KPIs.
• Identify underperformance, lead process improvements, and implement strategic solutions that support regional growth.
• Oversee risk and security by enforcing fraud prevention, improving labor efficiency, and upholding operational standards.

Benefits

• Medical, dental, and vision coverage
• Life insurance
• Critical illness coverage
• Hospital indemnity coverage
• Pet insurance
• 401(k)
• Paid time off and sick leave
• Performance-based branch bonus plan
• Employee Assistance Program
• Employee-only rental rates, family rental options, and exclusive employee discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Director