Director Rental Operations (Dallas)

SIXT USA • Dallas, TX

3d

About The Position

The Director of Rental Operations leads performance across a region, driving business-critical initiatives, partnering with underperforming locations, and developing the leadership pipeline. The role focuses on operational excellence, revenue growth, talent development, strategic execution, customer experience, process improvement, and risk and security. The position offers a salary of at least $100,000 plus a quarterly bonus.

The Director oversees regional rental operations, including fleet utilization, non-revenue operations, customer service standards, Daily Game Plan execution, PCI compliance, and regional KPIs. The role also coaches managers, addresses performance gaps, implements strategic solutions, supports regional growth, and enforces fraud prevention and operational standards.

Requirements

• Bachelor's degree and at least 3 years of relevant experience in sales and customer service, including 2 years in a supervisory role; alternatively, 5 years of work experience without a degree, including 2 years as a manager in car rental. The posting also mentions 2 years of experience for a junior level.
• Good supervisory skills and strong communication skills.
• Exceptional interpersonal and relationship-building abilities.
• Strong organization and customer service skills.
• Authorized to work in the United States without requiring company sponsorship now or in the future.
• At least 18 years old.
• Valid driver's license with a clean record.
• Able to work 40 or more hours per week, including day and evening shifts.

Nice To Haves

• Ability to communicate in other languages.

Responsibilities

• Drive revenue growth by improving IRPD performance, optimizing fleet utilization, and managing non-revenue operations efficiently.
• Lead and develop high-performing teams by coaching managers, addressing performance gaps, and building a leadership pipeline.
• Deliver a premium customer experience by ensuring service excellence, handling escalations, and maintaining high standards across locations.
• Manage the Daily Game Plan, ensure PCI compliance, and monitor key regional KPIs.
• Identify underperformance, lead process improvements, and implement strategic solutions to support regional growth.
• Oversee risk and security by enforcing fraud prevention, improving labor efficiency, and upholding operational standards.

Benefits

• Medical, dental, and vision coverage.
• Life insurance.
• Critical illness and hospital indemnity coverage.
• Pet insurance.
• 401(k).
• Paid time off and sick leave.
• Performance-based branch bonus plan.
• Employee Assistance Program.
• Employee-only rental rates, family rental options, and employee discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Director