Director, Regional Operations - NAS

Lennox International•Fort Lauderdale, FL

2d•Hybrid

About The Position

Lennox National Account Services (NAS), wholly owned by Lennox International, is a major, national player in the Commercial Heating Ventilating and Air Conditioning (HVAC) maintenance and service industry. NAS has over 100 offices throughout the continental United States and is experiencing significant growth. The company plans to double the number of Branch Offices and significantly increase annual revenue in the next 5 years. This role is crucial for achieving these growth objectives by directing and overseeing field services activities, planning and developing policies for installation, testing, maintenance, and troubleshooting, and ensuring projects are completed within budget and deadline to meet customer needs. The position requires a strong understanding of the field's concepts, practices, and procedures, relying on extensive experience and judgment to plan and accomplish goals. It involves leading and directing the work of others, with a wide degree of creativity and latitude expected. This role typically reports to top management.

Requirements

Bachelor’s Degree (B.S.) or equivalent from four year college or related experience.
Minimum seven years managerial experience, HVAC industry experience preferred.
Computer skills and proficiency in MS Office software.
Demonstrated leadership experience with the ability to motivate and inspire others and ensure that employees are highly engaged with their work.
Ability to develop and train work force, build relationships.
Ability to adjust priorities and manage time wisely in a fast-paced environment.
Ability to communicate in a clear, concise, understandable manner, and listen attentively.

Nice To Haves

HVAC industry experience preferred.

Responsibilities

Directs Field Operation Leaders to ensure service, maintenance and installations are consistent across the country.
Makes assessments and recommendations for changes to meet customer and business expectations.
Drives and supports overall Company financial goals and profitability goals through added sales and service.
Assesses the need for new branch expansions.
Increases management's effectiveness by recruiting, selecting, orienting, training, coaching, counseling, and disciplining managers; communicating values, strategies, and objectives; assigning accountabilities; planning, monitoring, and appraising job results; developing incentives; developing a climate for offering information and opinions; providing educational opportunities.
Develops strategic plan by studying technological and financial opportunities; presenting assumptions; recommending objectives.
Accomplishes subsidiary objectives by establishing plans, budgets, and results measurements; allocating resources; reviewing progress; making mid-course corrections.
Coordinates efforts by establishing procurement, production, marketing, field, and technical services policies and practices; coordinating actions with corporate staff.
Builds company image by collaborating with customers, government, and employees; enforcing ethical business practices.
Maintains quality service by establishing and enforcing organization standards.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
Contributes to team effort by accomplishing related results as needed.