Regional Director Operations

WellNow Urgent Care • IL - Remote, IL

1d • Remote

About The Position

WellNow Urgent Care is seeking a Regional Director Operations (RDO) to support the operations, growth, and development of their assigned region. The RDO will oversee multiple Multi-Site Managers to ensure site goals are achieved, including budgeted profit targets. This role partners with other Regional Director Operations and their Senior Director of Operations to help sites achieve business goals and has direct supervision of Multi-Site Managers in assigned regions. WellNow Urgent Care offers a competitive salary, parental leave, continuing education opportunities, medical benefits (including vision, FSA/HSA, and prescription drug coverage), a 401(k) plan with company match, free urgent care visits for employees and their families, opportunities for promotional growth, and a monthly performance-based bonus.

Requirements

• Significant travel required – 90% of the time.
• 3-5 years’ experience supervising staff or documented performance
• Ability to work both independently and in a team environment.
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of people.
• Strong presentation, employee management, and project implementation skills.
• Ability to accurately and efficiently use Health Information Technology (HIT) Systems, including running reports.
• Skill in organizing and establishing priorities.
• Must be detail-oriented and well organized.
• Excellent problem-solving skills.
• High-level of proficiency in Microsoft Office Suite with excellent writing, editing and administrative skills
• Must have valid driver’s license and auto insurability.
• Ability to work flexible schedule including days, nights and weekends.

Nice To Haves

• College degree preferred

Responsibilities

• Directs and leads a team of approximately 5-7 Multi-Site Managers overseeing 10-14 WN sites.
• Responsible for operations of assigned region to ensure they are positioned to meet or exceed company goals.
• Responsible for operations of sites within their region including overall management, operations, coordination, performance results, and evaluation of all functions.
• Utilize best practices, meeting regulatory standards, and continuous improvement techniques to maximize efficiency.
• Partners with Talent Acquisition Team and Multi-Site Managers to assess, select, and hire members within their assigned region.
• Implement strategies that would support best practices in hiring and retention.
• Ensures that Multi-Site Managers plan, organize and manage operations for their assigned sites including hiring staff, training, onboarding scheduling, inventory in accordance with company standards.
• Collaborates with Multi-Site Managers to guarantee workflow in sites, and prioritizes and shifts duties as necessary to achieve maximum productivity and efficiency.
• Partners with Senior Director of Operations to evaluate Multi-Site Managers’ performance, resolve performance issues, provide positive feedback, and take appropriate corrective action when needed.
• Collaborates with Multi-Site Manager, Senior Director of Operations and HR Business Partner on employee relations matters related to the site.
• Partners with the Multi-Site Managers to initiate and manage employee practices to empower and reward site teams for meeting goals and demonstrating behaviors consistent with the company’s mission, vision, and culture.
• Solicit and respond to patient feedback to improve service and processes that will enhance the patient experience.
• Ongoing monitoring of the P&L report to identify appropriate revenues and expenditures for each site in alignment with budget.
• Respond to escalated patient grievances and other operational issues not resolved by the Multi-Site Managers.
• Provides input to the Senior Director of Operations on initiatives, policies, and practices that support company goals and objectives.
• To ensure strong team member relations and collaboration with Multi-Site Managers maintains consistent presence in sites within region.
• Communicates in a timely and consistent manner, ensuring a professional and respectful exchange of information and ideas.
• Conducts weekly calls and individual statuses with the Multi-Site Managers in their region.
• Works weekend on-call rotations as needed.
• Committed to the specialty of Urgent Care, with a focus on serving our communities with quick, convenient and quality care with continued clinical and patient experience training.
• Ability to connect with both Providers, clinical teams both on an individual level and in groups.
• Demonstrates positive culture, capacity to lead people, build strong teams, and creates an exceptional patient experience.
• Other duties as assigned.

Benefits

• Competitive salary
• Parental leave
• Continuing education opportunities
• Medical benefits, including vision coverage, FSA/HSA options, and prescription drug coverage
• 401(k) plan with a company match
• Free urgent care visits for you and your immediate family members
• Opportunities for promotional growth
• Monthly bonus based on your performance and productivity

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED