Director, Project Management - Debit Products
About The Position
Capital One is seeking an accomplished program leader to champion cross-functional alignment, drive the Product Development Life Cycle (PDLC), and serve as a strategic advisor to executive leadership. The role aligns execution with enterprise priorities, navigates complex cross-system dependencies, enforces quality and governance standards, and proactively mitigates risks to achieve predictable, high-impact outcomes across the product portfolio. The Director will work with product area leads, internal partners, and external vendors to coordinate planning and delivery for horizontal programs. They will summarize program health, strategic risks, and delivery metrics for senior leadership, act as the primary escalation point for critical risks and scope trade-offs, and develop mitigation strategies and contingency plans. The role also manages workloads and resources and coaches program managers to strengthen execution standards, subject-matter expertise, and career growth. The position requires strong influencing and communication skills, experience managing risk and process documentation in dynamic environments, and the ability to prioritize controls and investments, support audits, and represent the organization in high-level forums with GPN and Enterprise partners. The role is eligible for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives. Capital One will not sponsor a new applicant for employment authorization for this position.
Requirements
- Bachelor’s degree or military experience.
- At least 7 years of project management experience.
- At least 3 years of people management experience.
- At least 7 years of experience delivering large-scale transformational people initiatives while supporting organizational change.
- Outstanding influencing skills to drive prioritization of controls and investments.
- Proven ability to manage work in dynamic, complex environments, particularly risk management and process documentation.
- Excellent communication skills for audit support and representation in high-level forums.
Nice To Haves
- Master’s or MBA degree.
- At least 9 years of project management experience.
- At least 5 years of people management experience.
- PMP, Lean, Agile, or Six Sigma certification.
- At least 10 years of experience delivering large-scale transformational people initiatives while supporting organizational change.
Responsibilities
- Guide the Product Development Life Cycle (PDLC) to completion, lead the Director Program Review tier, and resolve critical blockers across strategic initiatives.
- Ensure adherence to PDLC governance standards, Program Health Reporting Standards, and decision protocols.
- Coordinate Program Increment (PI) planning inputs from PULSE, internal partners, and external vendors for horizontal programs.
- Summarize program health, strategic risks, and delivery metrics for the Senior Leadership Team (SLT), and serve as the primary escalation point for critical risks and scope trade-offs.
- Collaborate with PULSE product area leads to develop risk-mitigation strategies, contingency plans, and trade-off evaluations that balance speed with risk tolerance.
- Allocate and manage workloads to maximize operational performance and resource efficiency.
- Coach and develop program managers across job levels to improve team capabilities, execution standards, and career growth.
- Influence prioritization of controls and investments across the TP Leadership Team.
- Coach associates to become subject-matter experts aligned with technical towers and adopt Capital One risk-management practices.
- Serve as the primary point of contact for audits and represent the organization in high-level forums with GPN and Enterprise partners.
Benefits
- Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being.
- Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.
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What This Job Offers
Job Type
Full-time
Career Level
Director
