Director, Project Management
About The Position
GreenSky is seeking a Director of Project Management to own end-to-end delivery of complex, cross-functional strategic initiatives that drive critical business outcomes. The role leads initiatives from initiation through completion, ensuring process enhancements are delivered on time, within scope, and with transparency. It requires disciplined execution and the ability to operate in fast-paced, regulated enterprise environments while surfacing risks early, driving decisions, continually improving processes, and keeping leadership informed about delivery health. The Director will align teams around project goals, outcomes, and KPIs; develop and maintain plans and timelines; and hold teams and leaders accountable for commitments. The position leads and influences partners across Product, Technology, Operations, Finance, and external organizations without direct authority, resolves conflicts and blockers, manages project risks and financials, and maintains governance-compliant, audit-ready delivery documentation. The role also leads process engineering and improvement across lending, servicing, and operational workflows. This includes discovering and mapping current processes, analyzing root causes, designing future states, identifying inefficiencies and control gaps, establishing performance metrics, applying continuous-improvement methods, documenting standards and controls, and leading change management to sustain improvements. The Director partners with Compliance, Risk, Audit, and Technology to incorporate regulatory requirements and assess automation, workflow, and AI-enabled solutions. The position is based in Sandy Springs, Georgia, with a hybrid schedule of three days per week in the office and two days remote. Unrestricted work authorization is required now and in the future; visa sponsorship and sponsorship transfers are unavailable.
Requirements
- At least 5 years of project or process management experience in enterprise, financial services, fintech, or highly regulated environments.
- Proven experience delivering high-visibility, high-risk initiatives.
- Strong understanding of project governance, risk management, process transformation, and financial controls.
- Demonstrated ability to lead cross-functional teams and influence process transformation initiatives with senior stakeholders.
- Proven experience using AI tools to create project artifacts; Microsoft Office 365 is preferred.
- Experience managing ambiguity and driving execution in complex environments.
- Strong proficiency with project plans, RAID logs, dashboards, and executive reporting.
- Ability to work in waterfall, agile, and hybrid delivery models.
- Data-driven approach to problem solving, status reporting, and decision support.
- Experience managing vendor relationships and budgets.
- Hands-on experience leading process engineering or improvement initiatives, including process mapping, root-cause analysis, and future-state design.
- Working knowledge of Lean, Six Sigma, or other continuous-improvement methodologies.
- Track record of delivering quantifiable process improvements, such as reduced cycle time or transaction costs, fewer defects, or improved customer experience.
- Experience designing and documenting process controls, SOPs, and operating procedures that meet regulatory, audit, and compliance expectations.
- Experience with process automation, workflow, or business process management tools, such as RPA, low-code, or process mining, and ability to partner with Technology on requirements and solution design.
- Strong analytical skills, including proficiency analyzing large data sets to identify trends, baseline performance, and quantify improvement opportunities.
- Experience leading organizational change management for process transformation, including training and adoption.
- Bachelor’s degree in Engineering, Business, Operations Management, or a related field.
- Unrestricted work authorization now and in the future; visa sponsorship and sponsorship transfers are not available.
Nice To Haves
- Lean Six Sigma Green Belt or Black Belt certification.
- Advanced degree.
- PMP or CPM certification.
Responsibilities
- Align teams to project goals, desired outcomes, and KPIs.
- Develop and maintain detailed project plans, milestones, and delivery timelines.
- Hold cross-functional teams and leadership accountable for commitments and timelines.
- Lead and influence teams across Product, Technology, Operations, Finance, and external partners without direct authority.
- Resolve conflicts and remove blockers to support delivery outcomes.
- Set expectations for urgency, accountability, and execution discipline.
- Identify and mitigate risks early, maintain a clear path to delivery, and escalate when needed.
- Track and manage risks, issues, assumptions, and dependencies using RAID practices.
- Drive clarity on projects, surface impacts, and ensure decisions are made.
- Ensure compliance with enterprise project management standards and governance requirements.
- Manage project financials, including forecasting and budget tracking for internal and external parties.
- Maintain audit-ready documentation and delivery artifacts.
- Lead end-to-end process engineering, including current-state discovery, process mapping, root-cause analysis, and future-state design for lending, servicing, and operational workflows.
- Identify inefficiencies, bottlenecks, and control gaps, and drive process redesign, simplification, and automation opportunities with measurable impact.
- Define, baseline, and monitor process performance metrics, KPIs, and SLAs, using data to prioritize and validate improvements.
- Apply Lean, Six Sigma, and continuous-improvement methodologies to eliminate waste and reduce variation.
- Establish and maintain process standards, SOPs, process maps, control points, ownership, and other process documentation.
- Lead process change management, including stakeholder engagement, training, communication, and adoption.
- Partner with Compliance, Risk, Audit, and Technology to embed regulatory requirements and controls into process design and evaluate automation, workflow, and AI-enabled solutions.
- Manage vendor relationships and budgets to achieve project goals.
Benefits
- Annual bonus eligibility.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Disability insurance.
- Life insurance.
- 401(k) retirement benefits.
- Paid time off.
- Paid holidays.
- Paid personal and sick time.
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What This Job Offers
Job Type
Full-time
Career Level
Director
