Director, Product Management (Digital Experiences)

Achieve•Tempe, AZ

2d•Hybrid

About The Position

Achieve is seeking an innovative Director of Product Management to lead digital acquisition and loan-servicing experiences across its lending products, including personal loans and HELOCs. This high-visibility player/coach role combines strategic leadership of a team of Product Managers with hands-on technical product leadership during complex delivery work. The Director will own the vision, strategy, and integrated roadmap for the Digital Acquisition & Loan Servicing Portal, including the integration of AI agents and tools. The role will unify digital onboarding, origination, automated decisioning, document collection, and post-origination servicing into seamless, high-conversion journeys, with smooth transitions between self-service and human-assisted experiences. The Director will use behavioral and funnel analytics to improve conversion, self-service loan management, retention, referrals, cross-selling, and refinancing opportunities, while expanding omnichannel engagement. The position partners closely with engineering, marketing, enterprise product management, credit risk, legal, compliance, sales, and operations to deliver scalable, compliant products. It also coaches and develops Product Managers and strengthens execution and leadership capabilities across the department. The role is hybrid in the Phoenix, Arizona and San Francisco, California metro areas, and 100% remote in other approved PST, MST, and CST locations. The listed salary range is $220,000–$250,000, plus bonus and benefits.

Requirements

10 or more years of product management experience delivering complex, consumer-facing digital products.
At least 3–5 years of experience in a Product Leadership capacity.
Bachelor’s degree in a related field or equivalent practical experience.
Deep expertise in consumer lending, such as personal loans, mortgages/HELOCs, or debt consolidation/acceleration.
Direct experience with Loan Origination Systems (LOS), servicing platforms, digital underwriting, and credit bureau integrations.
Demonstrated success consolidating fragmented product flows into a seamless digital experience with effective cross-selling.
Strong technical depth, including the ability to review API documentation, participate in architectural discussions, write detailed specifications, and directly lead technical execution squads when needed.
Experience exploring digital engagement channels such as digital, phone, SMS, email, and AI to meet consumer preferences.
Robust understanding of lending compliance and regulatory requirements.
Ability to use product analytics, A/B testing methodologies, and conversion rate optimization frameworks to guide strategic decisions.
Leadership capability demonstrated through composure under pressure, transparent communication, stakeholder alignment, agile decision-making, disciplined execution, accountability, coaching, and team development.

Responsibilities

Own the long-term vision, strategy, and integrated roadmap for the digital acquisition and loan-servicing portal across Achieve Lending products, including personal loans and HELOCs, and integrate AI agents and tools.
Lead multifunctional product squads strategically while remaining close to architecture, backlogs, and technical specifications and stepping in as a hands-on technical product leader during critical delivery phases.
Standardize and unify digital onboarding, origination, automated decisioning, document collection, and post-origination servicing into seamless, high-conversion journeys.
Ensure smooth transitions between consumer self-service and human-assisted experiences.
Analyze user behavior and funnel metrics to improve conversion, self-service loan management, referrals, cross-selling, and refinancing opportunities.
Expand omnichannel engagement tools, including AI tools and integrations, to reach consumers through their preferred channels.
Collaborate with Engineering, Marketing, Enterprise Product Management, Credit Risk, Legal, Compliance, Sales, and Operations to deliver scalable, compliant products on time.
Coach, mentor, and develop Product Managers; establish career pathways and elevated execution standards.
Provide steady, transparent leadership; align stakeholders, guide teams through change and ambiguity, and establish clear accountability.
Standardize cross-team workflows and replace manual workarounds with repeatable, scalable procedures.
Support leadership development and build management capability across teams.