Director, Product Management (Digital Experiences)

Achieve • Dallas, TX

3d • $220,000 - $250,000 • Hybrid

About The Position

Achieve is seeking a Director of Product Management to lead digital acquisition and loan servicing experiences across its lending product lines, including personal loans and HELOCs. This high-visibility player/coach role combines strategic leadership of a Product Manager team with hands-on product and technical execution. The director will refine and execute the digital experience vision, roadmap, and strategy, including the integration of AI agents and tools, and will step into engineering, data, research, and product work when complex delivery challenges arise.

The role focuses on creating unified, high-conversion journeys across digital onboarding, loan origination, automated decisioning, document collection, and servicing. The director will improve funnel and retention outcomes, personalize consumer engagement across channels, and ensure smooth transitions between self-service and human-assisted experiences. They will partner across product, engineering, marketing, risk, legal, compliance, sales, and operations, while coaching and developing Product Managers and raising execution standards.

The position offers hybrid work in the Phoenix, Arizona and San Francisco, California metro areas, and fully remote work in other approved PST, MST, and CST locations. The stated salary range is $220,000 to $250,000, plus bonus and benefits. Achieve cannot facilitate H-1B visa transfers or sponsorship or STEM-OPT visas.

Requirements

• 10 or more years of product management experience delivering complex, consumer-facing digital products.
• At least 3–5 years in a Product Leadership capacity.
• Bachelor’s degree in a related field or equivalent practical experience.
• Deep expertise in consumer lending, such as personal loans, mortgages/HELOCs, or debt consolidation/acceleration.
• Direct experience with Loan Origination Systems (LOS), servicing platforms, digital underwriting, and credit bureau integrations.
• Demonstrated success consolidating fragmented product flows into a seamless digital experience with effective cross-selling capabilities.
• Technical depth to review API documentation, participate in architectural discussions, write detailed specifications, and lead technical execution squads.
• Robust understanding of lending compliance and regulatory requirements.
• Ability to use product analytics, A/B testing methodologies, and conversion rate optimization frameworks to guide strategic decisions.
• Demonstrated ability to maintain composure and communicate steadily during high-pressure pivots, build trust, and align stakeholders with competing priorities.
• Ability to set focused objectives, lead teams through change, and navigate ambiguity while providing teams with clarity and flexibility.
• Ability to drive disciplined execution, clear accountability, and consistent high performance.
• Ability to identify talent, coach and develop people and managers, and build leadership capability.

Nice To Haves

• Experience extending digital engagement across channels such as phone, SMS, email, and AI.
• Experience integrating AI agents and tools into digital acquisition and servicing experiences.

Responsibilities

• Own the long-term vision, strategy, and integrated roadmap for the Digital Acquisition & Loan Servicing Portal across Achieve Lending products, including personal loans and HELOCs, and incorporate AI agents and tools.
• Lead multifunctional product squads strategically while remaining close to architecture, backlogs, and technical specifications; provide hands-on technical product leadership during critical delivery phases.
• Unify and standardize digital onboarding, origination, automated decisioning, document collection, and post-origination servicing into seamless, high-conversion journeys.
• Ensure smooth transitions between consumer self-service and human-assisted experiences.
• Analyze user behavior and funnel metrics to improve conversion, self-service loan management, referrals, cross-selling, and refinancing opportunities.
• Expand omnichannel engagement, including AI tools and integrations, to serve consumers through their preferred channels.
• Partner with Engineering, Marketing, Enterprise Product Management, Credit Risk, Legal, Compliance, Sales, and Operations to deliver scalable, compliant products on time.
• Coach, mentor, and develop Product Managers; establish clear career pathways and higher execution standards across the department.
• Set high-impact objectives, guide teams through change and ambiguity, and align stakeholders around shared goals.
• Establish dependable cross-team workflows and accountability practices, identify breakdowns, and replace manual workarounds with scalable procedures.
• Develop leadership capability across teams through coaching, feedback, and growth opportunities.

Benefits

• 401(k) with employer match.
• Medical, dental, and vision coverage with HSA and FSA options.
• Competitive vacation and sick time off, plus dedicated volunteer days.
• Employee Assistance Program, Talkspace, and fitness discounts.
• Up to $5,250 reimbursement for eligible education expenses.
• Pet care discounts.
• Achieve Care Fund financial support in times of hardship.
• Six employee resource groups and a commitment to diversity and inclusion.
• Bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Director