Director, Product Management (Digital Experiences)

Achieve•Dallas, AZ

2d•Hybrid

About The Position

Achieve is seeking a Director of Product Management to lead digital acquisition and loan servicing experiences across its lending product lines, including personal loans and home equity lines of credit (HELOCs). This high-visibility player/coach role owns the vision, strategy, and integrated roadmap for the Digital Acquisition & Loan Servicing Portal, including the integration of AI agents and tools. The Director leads product squads strategically while maintaining the technical depth to engage directly with engineering, data, user research, and product teams to resolve complex delivery challenges. The role focuses on unifying digital onboarding, loan origination, automated decisioning, document collection, and post-origination servicing into seamless, high-conversion journeys. It also develops omnichannel consumer engagement, improves conversion and self-service, and supports referrals, cross-selling, and refinancing opportunities. The Director partners with engineering, marketing, enterprise product management, credit risk, legal, compliance, sales, and operations to deliver scalable, compliant products, and coaches and develops a team of Product Managers. Achieve is a digital personal finance company providing debt consolidation, personal loans, home equity loans, financial tools, and education. The company has over 3,000 employees and offers hybrid work in the Phoenix and San Francisco metro areas, with fully remote work available in other approved PST, MST, and CST locations. The expected salary range is $220,000 to $250,000, plus bonus and benefits.

Requirements

At least 10 years of product management experience delivering complex, consumer-facing digital products.
At least 3–5 years of experience in a Product Leadership capacity.
Bachelor’s degree in a related field or equivalent practical experience.
Deep consumer lending expertise in personal loans, mortgages/HELOCs, or debt consolidation/acceleration.
Direct experience with Loan Origination Systems (LOS), servicing platforms, digital underwriting, and credit bureau integrations.
Proven success consolidating fragmented product flows into seamless digital experiences with effective cross-selling.
Technical depth to review API documentation, participate in architectural discussions, write detailed specifications, and lead technical execution squads.
Strong understanding of lending compliance and regulatory requirements.
Ability to use product analytics, A/B testing, and conversion rate optimization frameworks to guide decisions.
Ability to lead through pressure and change, align stakeholders, deliver accountable execution, and develop people and teams.

Responsibilities

Own the long-term vision, strategy, and integrated roadmap for the digital acquisition and loan servicing portal across personal loan and HELOC products, including AI agents and tools.
Lead cross-functional product squads strategically while engaging hands-on with architecture, backlogs, technical specifications, and execution during critical delivery phases.
Unify digital onboarding, origination, automated decisioning, document collection, and post-origination servicing into seamless consumer journeys.
Ensure smooth transitions between consumer self-service and human-assisted experiences.
Analyze user behavior and funnel metrics to improve conversion, self-service loan management, referrals, cross-selling, and refinancing opportunities.
Expand omnichannel tools, including AI, to engage consumers through their preferred channels.
Collaborate with Engineering, Marketing, Enterprise Product Management, Credit Risk, Legal, Compliance, Sales, and Operations to deliver scalable, compliant products on time.
Coach, mentor, and develop Product Managers, establish career pathways, and raise execution standards.
Demonstrate steady leadership, align stakeholders, guide teams through change and ambiguity, and establish clear accountability and repeatable workflows.
Develop leadership capability across teams through coaching, feedback, and growth opportunities.