Director, Digital Product Management

Thermo Fisher Scientific • Morrisville, NC

1d • $174,800 - $255,000 • Onsite

About The Position

Thermo Fisher Scientific’s Digital Customer Experience organization defines and delivers the future of digital commerce across its digital experiences. The Director, Digital Product Management will lead a strategic growth portfolio focused on expanding how customers discover, engage with, and purchase from the company. Reporting to the Senior Director, Digital Product Management, this leader will define the vision, strategy, and multi-year roadmap for digital growth across the customer journey.

The role is accountable for identifying high-value opportunities to increase digital demand, adoption, conversion, and revenue, and translating them into scalable product experiences across owned sites, B2B procurement ecosystems, marketplaces, and emerging channels. It calls for an enterprise product leader who combines customer and market insight, commercial acumen, analytics, and cross-functional influence to guide investment and create differentiated growth.

The portfolio may cover demand and discovery, offer and conversion, B2B and marketplace growth, and digital adoption and expansion. The Director will connect near-term performance with a strategic view of how digital commerce may evolve over the coming years.

Requirements

• Bachelor’s degree required.
• 8–10+ years of relevant experience in digital product management, digital commerce, growth product, enterprise software, or related fields.
• Demonstrated ownership of complex product portfolios tied to measurable commercial outcomes.
• Experience defining product strategy and multi-year roadmaps across large-scale digital ecosystems.
• Proven ability to influence senior leaders and drive decisions across complex matrix organizations.
• Strong analytical, financial, and business-case development skills.
• Excellent executive communication skills and ability to translate between commercial, customer, and technical audiences.

Nice To Haves

• MBA or advanced degree.
• Experience in B2B eCommerce, marketplaces, procurement technologies, or other multi-channel commerce ecosystems.
• Experience with growth, conversion optimization, experimentation, personalization, or digital merchandising.
• Experience leading digital commerce or customer experience transformation in a large global organization.
• Experience applying AI, automation, and data-driven decision making to product strategy.

Responsibilities

• Define and communicate product strategy connecting customer needs, commercial priorities, and market shifts to measurable growth outcomes.
• Build a multi-year roadmap across owned digital experiences, B2B procurement channels, enterprise marketplaces, and emerging commerce models.
• Identify shared capabilities that can create leverage across channels while adapting experiences to customer and marketplace context.
• Anticipate changes in buying behavior, procurement ecosystems, AI-enabled discovery, and digital commerce to shape investment priorities.
• Own and influence outcomes including digital revenue, customer adoption, conversion, engagement, and retention.
• Use funnel performance, customer behavior, and commercial data to identify growth constraints and prioritize interventions.
• Develop business cases and investment recommendations that connect product choices to customer value and financial impact.
• Establish success measures and operating mechanisms to make performance visible and enable course correction.
• Engage customers, commercial teams, procurement leaders, and ecosystem partners to understand unmet needs and emerging behaviors.
• Lead market sensing, competitive analysis, and experimentation to identify growth opportunities.
• Translate insight into differentiated experiences across discovery, offer, purchasing, and post-purchase moments where they improve growth or customer productivity.
• Champion test-and-learn practices and use qualitative and quantitative evidence to refine strategy.
• Align divisional leaders, commercial teams, marketing, UX, analytics, platform product managers, and engineering around priorities and outcomes.
• Influence shared platform roadmaps so enterprise capabilities support valuable growth opportunities.
• Present strategy, performance, tradeoffs, and investment recommendations to senior executives.
• Create focus in a matrixed environment by making explicit choices about priorities, sequencing, and work not to pursue.

Benefits

• Choice of national medical and dental plans and a national vision plan, including health incentive programs.
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement.
• At least 120 hours of paid time off (PTO) and 10 paid holidays annually.
• Paid parental leave, including 3 weeks for bonding and 8 weeks for caregiver leave.
• Accident and life insurance, and short- and long-term disability in accordance with company policy.
• Competitive 401(k) U.S. retirement savings plan and other retirement and savings programs.
• Employees’ Stock Purchase Plan (ESPP), offering eligible colleagues the opportunity to purchase company stock at a discount.
• Potential eligibility for a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Director