Director, Product Designer, Consumer Experience

Prodege•El Segundo, CA

6d•$165,000 - $196,600

About The Position

This is a build-a-practice role, not a manage-what-exists one. Prodege is moving fast and changing fast, and we need a design leader who finds that energizing rather than exhausting. This is a player-coach role where you'll have designers reporting to you, but you'll also do hands-on design on the highest-impact work. You'll lead Product Design at Prodege, owning the design vision, quality, and team across our consumer (B2C) and business (B2B) products. Our consumer apps are the heart of the ecosystem (about 80% of your focus), serving millions of members who earn rewards through surveys, games, shopping, and offers. Our B2B products serve the clients and partners who power that ecosystem. You'll operate as a strategic partner to Product, Engineering, and Marketing leadership, owning how design contributes to business outcomes, customer trust, and long-term product vision. This role shapes how millions of members discover, engage with, and find value in Prodege's products, translating complex reward and loyalty mechanics into intuitive, delightful, accessible experiences that drive acquisition, activation, engagement, and long-term retention. You'll report to the Chief Product Officer and partner directly with Product Management, Engineering, Data, and Marketing leadership.

Requirements

10+ years in Product Design
5+ years directly managing product designers
Experience with products that incorporate or are moving toward AI-powered features, and the judgment to design for emerging capabilities thoughtfully
A strong portfolio showing design leadership of high-craft, complex products from concept through launch, with clear impact on users and the business
Excellent judgment: you know when to go deep, when to delegate, and when to push
Proven experience leading design strategy and execution in close partnership with senior Product and Engineering
Demonstrated ability to define and ship high-quality experiences in complex, ambiguous problem spaces with velocity
Strong product instincts: you can zoom out to strategy and zoom in to details with equal confidence
Deep commitment to growing people and raising the craft bar across a team
Comfort operating in fast-moving environments with evolving priorities
Exceptional communication skills and the ability to influence senior stakeholders
A growth mindset, resilience, and a bias toward learning through doing
Strong people leadership instincts with a bias toward clarity, empathy, and accountability

Nice To Haves

Experience designing B2B or SaaS products such as client-facing dashboards, partner portals, or operational platforms
Experience designing for or incorporating AI-powered features into consumer products
Background building AdTech, rewards/loyalty, or MarTech experiences
Familiarity with gamification, behavioral nudges, or reward system design
Experience in experimentation-heavy product environments

Responsibilities

Set and communicate design vision, principles, and direction across Prodege's consumer product portfolio
Partner with Product, Engineering, Marketing, and Data leadership to align design strategy with business goals and roadmaps
Translate complex reward and loyalty mechanics into intuitive, delightful experiences across web and mobile
Present work, rationale, and strategy to executive stakeholders with clarity and confidence
Advocate for user needs and design quality in prioritization and roadmap discussions
Hire, mentor, and grow a high-performing product design team
Set clear expectations, deliver direct feedback, and run regular 1:1s and performance reviews
Manage capacity and prioritization across concurrent workstreams
Establish team rituals (critiques, reviews, retrospectives) that raise craft and collaboration
Own the quality bar for all consumer design output across Prodege's owned-and-operated (O&O) brands
Lead hands-on design on the highest-impact initiatives: onboarding, engagement loops, and reward experiences
Champion user-centered practices including research, usability testing, journey mapping, and iterative prototyping
Ensure accessibility standards are met across all product experiences
Partner with Engineering on accurate implementation, maintenance, and system governance
Define success metrics for design initiatives with Product and Data leads
Use quantitative signals (activation, retention, engagement) and qualitative insights to inform and validate design decisions
Design and support A/B tests to optimize experiences and measure impact
Communicate design impact clearly to leadership
Manage performance end to end: goal-setting, coaching, corrective action, reviews, recognition, and development
Own the employee lifecycle for your team: headcount forecasting, job descriptions, hiring, and termination
Ensure compliance with company policy and employment law, including timekeeping and anti-harassment and diversity requirements
Model and cultivate a culture of collaboration, strong work ethic, quality, results, and genuine pride in the work