Product Manager, Consumer Experience

Dorsia•New York, NY

16h•$160,000 - $230,000•Onsite

About The Position

Dorsia is seeking an experienced and strategic Product Manager to lead the evolution of its core consumer application experience. This role focuses on high-impact initiatives connecting users with high-demand hospitality, emphasizing intuitive design and user flow excellence. The Product Manager will own the product vision and roadmap for the primary user experience (UX/UI) of the Dorsia app, covering discovery, search, reservation booking, and post-dining flow. Collaboration with engineering, design, data, and operations teams is key to delivering seamless, beautiful, and high-performing features. The mission is to make the Dorsia app the most enjoyable and effortless way for users to access and manage exceptional dining and coveted experiences. The ideal candidate possesses strong product sense, a deep focus on user-centric design, and experience managing consumer-facing mobile products, thriving in a fast-paced, high-ownership environment.

Requirements

3+ years in product management roles, with a proven track record of owning core consumer mobile app surfaces end-to-end.
Deep expertise in UX/UI design principles, information architecture, and mobile development ecosystems (iOS/Android).
Experience contributing to 0→1 launches and iterating on mature product surfaces in a high-volume consumer environment.
Fluency in modern software development processes and comfort working with design and engineering teams to deliver high-quality, pixel-perfect experiences.
Advanced analytical skills: ability to query, model, and interpret data using SQL and behavioral analytics tools.
Excellent communication and storytelling skills–able to articulate complex UX challenges and inspire alignment toward a solution.
Strong product intuition backed by rigorous user research and usability testing.
Comfortable with ambiguity and rapid iteration based on user feedback.
Passionate about food, hospitality, and creating magic through intuitive mobile technology.

Responsibilities

Drive the end-to-end product strategy and roadmap for the core consumer app experience (mobile-first).
Define product vision, KPIs (e.g., MAU, key funnel conversion rates, time-to-value), and success metrics aligned with user satisfaction and booking volume.
Champion the user experience, driving feature development and optimization that enhances usability, accessibility, and app performance.
Work with a cross-functional team to execute roadmap items with precision, speed, and quality.
Deeply audit and optimize critical user flows, including restaurant discovery, search filtering, reservation booking, and in-app communication.
Partner closely with the design team to transform wireframes and prototypes into best-in-class features that adhere to modern mobile UX standards.
Focus on reducing friction and increasing conversion at every touchpoint within the core app funnel.
Immerse yourself in user behavior, sentiment, and needs using qualitative research (interviews, usability testing) and quantitative data (funnel analysis, heatmaps).
Translate user feedback and insights into clear, actionable product requirements and prioritized features.
Maintain a sharp awareness of competitor apps and emerging consumer mobile trends to keep Dorsia's experience cutting-edge.
Collaborate cross-departmentally across Design, Engineering, Marketing, Data, and Operations, ensuring alignment on the consumer product vision.
Own cross-team coordination, feature documentation, and launch readiness for all app updates.
Partner closely with analytics to identify drop-off points, surface optimization opportunities, and track the impact of UX changes.
Use tools like Mixpanel, Looker, and user session recordings to generate insights independently.
Bring a strong hypothesis-driven mindset to every product decision, prioritizing experiments that improve the core user journey.