Senior Director, Product Management - Consumer & Developer Experience
About The Position
Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry. About the Team At Capital One, the Consumer & Developer Experience (CDX) team brings Product, Tech, and Design together to build and scale innovative products and user-obsessed platforms that inspire trust and loyalty. Driven by a mission to create unparalleled digital connections, we deliver transformative, customer-centric experiences that empower users throughout their financial journeys while directly accelerating business growth. As part of CDX, you will sit at the intersection of customer empathy and enterprise scale, shaping foundational platforms and best-in-class products that define how millions of customers interact with Capital One every day. Our team is scaling significantly across several core strategic pillars to drive impact across AI, platform infrastructure, and greenfield products: Developer Experience (DevX): Building AI tools and platforms that transform how our engineering teams build and operate software. Marketing & Messaging Delivery (MMD): Owning high-throughput communication engines that deliver billions of real-time interactions. Experience Platforms (XP): Driving quality and UI/UX consistency across all customer-facing digital channels. Enterprise Services & Supplier Product, Risk & Operations (ESPRO): Leading greenfield initiatives from the ground up to build first-of-its-kind enterprise supplier and operational platforms. Capital One Product Framework In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management: Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment
Requirements
- Bachelor's degree in any field and at least 7 years of Product Management experience
Nice To Haves
- Experience translating business strategy and analysis into consumer facing digital products
Benefits
- comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
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What This Job Offers
Job Type
Full-time
Career Level
Senior
