Product Designer (Consumer)

Counsel Health•Boston, MA

11d•$135,000 - $152,000•Hybrid

About The Position

Counsel's mission is to multiply the world's healthcare capacity by building the first fully-vertical, AI-native medical group. They are creating a future where every person has a personalized, AI-enabled doctor in their pocket. The company has redesigned the clinical stack with custom AI tools to enhance physician efficiency and is on track to serve hundreds of thousands of patients within the next year, having raised over $35M from prominent VC firms. The team comprises experts in medicine and technology, and they are seeking exceptional individuals to join their scaling efforts. This role focuses on defining the consumer healthcare experience, designing it end-to-end from initial patient interaction through advice, prescriptions, labs, and referrals. The Product Designer will be instrumental in transforming the often institutional, confusing, and cold healthcare experience into something intuitive and trustworthy, akin to the best consumer products. Joining at an early stage with significant traction, the designer will set visual, interaction, and motion standards for the product and play a critical role in crafting a patient-centric experience.

Requirements

3+ years of consumer-focused product design experience, with a portfolio that demonstrates an exceptionally high bar for visual design
Mastery of interaction design and a strong point of view on motion. you know how timing, transitions, and feel build (or break) trust in a product
Comfort navigating ambiguity and moving confidently to bring new features to life 0→1
Consumer sensibilities: taste shaped by the best consumer products, and the judgment to know what delight means in a healthcare context
Effective communication skills. You’re able to work cross-functionally. You calibrate to your audience, resolve open questions, and create momentum.
You’ve shipped consumer products people love, ideally in early-stage startups or high-growth, dynamic environments
You’re an early adopter of the latest design tools: Claude, Paper, Remotion, etc. You’re producing high quality work while reimagining how we work
You’re AI-native, you’re building tools to automate the routine parts of your work so you can focus on the highest impact areas
You’re technical. Code may not be your primary medium, but you’re fluent enough to prototype in it and collaborate deeply with engineers.
You care deeply about people and creating positive outcomes for their health

Responsibilities

Shape the core experience of receiving care, from education and advice through prescriptions, labs, referrals, and follow-ups across our mobile and web surfaces
Set and continually raise the bar for visual, interaction, and motion craft, sweating the micro-interactions, transitions, and details that make an experience feel trustworthy & considered
Develop a deep understanding of patient and clinical needs, and translate the messy reality of healthcare into simple, intuitive experiences
Leverage cutting-edge tools to rapidly prototype, test, and iterate on innovative 0→1 experiences, moving fast from concept to polished execution
Build and evolve our product design system and interaction patterns so craft and consistency scale as the team grows
Collaborate cross-functionally with product, engineering, and clinical teams