Director of Consumer Experience
About The Position
This role will lead market-level execution of Ascension’s Consumer Experience (CX) strategy, aligning system-wide CX goals with local strategic priorities and operations. The Director will serve as the key connection point between system strategy and market execution, representing local needs in enterprise conversations and translating system innovations into market impact. This position will drive transformative change, accountability, and performance for all CX functions across the market. The Director will collaborate closely with market leadership in a highly matrixed environment, requiring strong communication and influence skills, and will build cross-functional relationships to embed CX as a core driver of strategic and operational outcomes.
Requirements
- High School diploma equivalency with 5 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management OR Associate's degree/Bachelor's degree with 3 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management.
- Bachelor's Degree required
- 5 years of consumer experience leadership
- Experience management background: hospitality, healthcare, etc
Nice To Haves
- Master’s Degree preferred
- 7 years of consumer experience leadership preferred
- Healthcare background not required
Responsibilities
- Lead market-level execution of Ascension’s Consumer Experience (CX) strategy, aligning system-wide CX goals with local strategic priorities and operations.
- Serve as the key connection point between system strategy and market execution, representing local needs in enterprise conversations and translating system innovations into market impact.
- Drive transformative change, accountability, and performance for all CX functions across the market.
- Collaborate closely with market leadership in a highly matrixed environment, requiring strong communication and influence skills.
- Build cross-functional relationships to embed CX as a core driver of strategic and operational outcome
Benefits
- Paid time off (PTO)
- Various health insurance options & wellness plans
- Retirement benefits including employer match plans
- Long-term & short-term disability
- Employee assistance programs (EAP)
- Parental leave & adoption assistance
- Tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
Associate degree
