Director, Platform Software Engineering

Oracle•Nashville, TN

About The Position

Leads the AI Services platform group, developing strategies and plans to standardize AI platform services, runtimes, APIs, and SDKs across teams in the US and IDC for AI Cloud Service and Robotics for Lab Automation. Accountable for group results, executive leadership, and governance adherence, and makes operational decisions to ensure compatibility, security, and performance. Sponsors cross-group innovation in resilience, capacity modeling, and interoperability, and communicates with executive leadership daily about platform health, risk, and adoption. The role defines platform strategy and oversees software development, architecture, customer issue resolution, security and compliance, and development operations across multiple teams. It guides managers and technical leads, aligns platform decisions with business and customer priorities, and establishes practices for scalable, secure, reliable services. The Director also leads planning and execution, cross-functional partnerships, problem solving, continuous learning and improvement, and performance and talent development.

Responsibilities

Define platform strategy for a group, aligning runtimes, SDKs, and integration frameworks with interoperable, multi-tenant standards.
Govern cross-group compatibility and security controls with SRE and security partners; approve high-risk migrations and deprecations.
Own group-wide resilience and capacity objectives and establish rollout, canary, and rollback patterns across services.
Define software solution design and requirements across teams, ensuring alignment with business and organizational goals, accessibility, design specifications, and documentation.
Lead design and specification reviews across projects and programs, and direct debugging, troubleshooting, software testing, quality assurance, error logging, monitoring, and observability practices.
Drive optimization of design and development practices to improve performance and meet organizational priorities.
Direct teams resolving API functionality and integration issues, and implementing API versioning, lifecycle, and interoperability strategies.
Direct teams in designing and developing software, systems, and services; coach managers on architecture decisions and best practices.
Conduct periodic architecture reviews, ensure architectural standards are followed, and align architecture with business and customer goals.
Direct performance optimization and scalability strategies and establish processes for technology research and evaluation.
Work with internal and external stakeholders, including executive leadership, to understand customer issues and align solutions.
Guide teams in prioritizing customer support, advocating for customer interests, communicating effectively, and resolving complex product maintenance issues.
Direct implementation of customer issue and defect-handling training and recommend product enhancements based on customer feedback.
Establish and enforce documented security criteria, industry practices, processes, and coding standards; implement secure software development practices to prevent vulnerabilities.
Direct periodic system maintenance, testing, upgrading, and patching, including for critical vulnerabilities; ensure adherence to service contracts and terms.
Evolve development standard operating procedures and drive automation, testing, and debugging to support service availability, health, support, and reliability.
Oversee multiple teams' complex projects and initiatives, including timelines, deliverables, and budgets when applicable; delegate work, set priorities, and adjust resources or timelines as business needs change.
Lead cross-functional collaboration and partnerships with business leaders, stakeholders, and customers; promote transparency and inclusivity by seeking and using diverse perspectives.
Provide oversight on complex operational and technical issues, guide analysis of complex information, and direct root-cause analysis to prevent recurrence.
Pursue strategic learning opportunities, create opportunities for team members to develop expertise, identify organizational skill gaps, and evaluate learning strategies.
Guide teams in developing and implementing process improvements, securing buy-in and feedback, and prioritizing improvement roadmaps for strategic alignment and return on investment.
Coach and provide feedback to drive performance, align individual development goals with organizational initiatives, and work with HR on talent strategy, hiring, and promotion processes.