Director, Platform Software Engineering

Oracle•Nashville, TN

9d•$122,500 - $355,400

About The Position

Leads Oracle’s AI Services platform group, developing strategies and plans to standardize AI platform services, runtimes, APIs, and SDKs across teams in the United States and IDC for AI Cloud Service and Robotics for Lab Automation. Accountable for group results, executive leadership, and governance adherence, and makes operational decisions to ensure compatibility, security, and performance. Sponsors cross-group innovation in resilience, capacity modeling, and interoperability, and communicates daily with executive leadership about platform health, risk, and adoption. The role directs software development, architecture, security and compliance, service maintenance, and customer issue support across multiple teams. It guides managers and technical teams in architectural decisions, software quality, testing, monitoring, optimization, API lifecycle management, and reliable service operations. It also oversees complex initiatives, cross-functional partnerships, problem solving, continuous learning and improvement, and performance and talent development.

Responsibilities

Define platform strategy for a group, aligning runtimes, SDKs, and integration frameworks with interoperable, multi-tenant standards.
Govern cross-group compatibility and security controls with SRE and security partners; approve high-risk migrations and deprecations.
Own group-wide resilience and capacity objectives and establish rollout, canary, and rollback patterns across services.
Guide teams in defining software solutions and requirements that align with business and organizational goals.
Guide development of software features and enhancements according to design specifications, accessibility needs, and documented design and code practices.
Lead design and specification reviews to improve multiple projects and programs.
Direct teams in debugging and troubleshooting software issues.
Direct functional and non-functional testing, quality assurance, error logging, monitoring, and observability practices.
Optimize design and development practices to improve performance across products and domains while meeting organizational goals.
Direct teams in resolving API functionality and integration issues and implementing API versioning, lifecycle, and interoperability strategies.
Direct teams in designing and developing software, systems, and services; coach managers on architecture decisions and best practices.
Oversee periodic architecture reviews and adherence to architectural standards.
Collaborate with internal and external stakeholders to align software architecture with business and customer goals.
Direct implementation of performance optimization and scalability strategies in software design.
Establish processes for technology research and evaluation to inform architectural enhancements.
Work with stakeholders, including executive leadership, to understand customer issues and align solutions.
Direct technical guidance and prioritization of customer support for reported issues; advocate for customers and recommend product enhancements based on feedback.
Influence teams to resolve issues promptly and communicate effectively; direct training on customer issue and defect handling.
Lead investigation and troubleshooting of complex, broad-reaching maintenance issues and secure customer agreement on short- and long-term solutions.
Establish, follow, and enforce documented security criteria, industry best practices, processes, and coding standards.
Ensure clarity and adherence to acceptance criteria and implement secure software development practices to prevent organizational security vulnerabilities.
Define periodic maintenance and testing operations for systems requiring upgrades or patches, including for critical vulnerabilities.
Ensure teams adhere to service contracts, terms, and conditions.
Evolve standard operating procedures for development and drive automation, testing, and debugging to maintain service and product availability, health, support, and reliability.
Oversee multiple teams managing complex projects and initiatives, including timelines, deliverables, and budgets when applicable; delegate work, set priorities, and adjust resources or timelines as business needs change.
Lead cross-functional collaboration and partnerships with business leaders, stakeholders, and customers, promoting transparency and inclusivity.
Provide oversight and share problem-solving strategies for complex operational and technical issues; guide teams in analyzing complex information, resolving ambiguous issues, and identifying root causes.
Pursue strategic learning, develop team expertise, identify organizational skill gaps, promote knowledge sharing, and evaluate learning strategies.
Empower teams to develop and implement process improvements, gain buy-in, seek feedback, and prioritize improvement roadmaps in line with strategic direction and return on investment.
Drive performance across teams through feedback and coaching; ensure consistent talent development and performance expectations, align individual development goals with organizational initiatives, and partner with HR on hiring and promotion.