Director, Patient Services – Specialty Care Products

Pfizer • Collegeville, PA

9d • $176,600 - $294,300 • Hybrid

About The Position

The Director, Patient Services – Specialty Care Products develops strategy and designs patient services across the patient journey, ensuring offerings meet the needs of patients and healthcare providers. The role develops program strategies and service models at the asset and therapeutic-area level, including copay and affordability assistance, hub support, operational excellence, and affordability strategies. It monitors the external healthcare landscape and drives performance management and ongoing optimization of patient support programs to deliver value and outcomes for patients, providers, and Pfizer.

Reporting to the PPS Specialty Care Business Unit Strategy Lead, the role ensures patient support strategies align with Business Unit and product objectives. It serves as a dedicated patient support, reimbursement, and affordability partner to the brand, translating patient and customer insights into support solutions and using industry best practices, market intelligence, and vendor capabilities to optimize patient experience and program performance.

Requirements

• Bachelor's degree and at least 8 years of experience; or master's degree and at least 7 years of experience; or PhD and at least 5 years of relevant experience.
• Over 8 years of experience in biopharma patient services strategy or related fields.
• Breadth of diverse leadership experience and capabilities, including influencing and collaborating with peers, developing and coaching others, and overseeing and guiding colleagues' work to achieve meaningful outcomes and business impact.
• Strong strategic planning mindset and financial skills.
• Expertise in cross-functional leadership and stakeholder management.
• Exceptional written and verbal communication skills.
• Commitment to personal growth and collaboration.
• Authorization to be employed in the United States by any employer; U.S. work visa sponsorship is not available.

Nice To Haves

• Experience working with vendors, such as prior authorization support vendors and patient services partners.
• Experience advising brand teams on patient support strategy as part of product launch planning.
• Knowledge of how patient services programs promote access and adherence in the therapeutic area.
• Strong analytical thinking, interpersonal skills, and an entrepreneurial mindset.

Responsibilities

• Serve as the PPS subject matter expert for Specialty Care product teams.
• Lead the development, execution, and operationalization of patient support programs and services using industry best practices.
• Ensure patient services meet patient and healthcare provider requirements and align with product launch strategies.
• Create and implement tools to improve the quality and efficiency of launch preparations and ongoing brand growth.
• Monitor and audit program launches to ensure quality standards.
• Track brand needs, strategies, and therapeutic-area trends.
• Work with the Affordability CoE to evaluate and manage cost-effective vendor solutions that reduce cost barriers for eligible patients.
• Optimize brand-level PPS expenditures and drive improvements based on patient outcomes.
• Develop affordability strategies for commercially insured and cash patients with the Affordability CoE.
• Set the strategic direction for Hub services, including vendor selection, service design, and performance monitoring.
• Provide strategic oversight of Hub operations and healthcare-provider-facing support infrastructure.
• Surface insights about the patient access journey to brand leadership.
• Actively manage cases with Hub and A&R teams to address patient and customer barriers and challenges.
• Partner with Channel Management to ensure a frictionless experience between Hub and SPP.
• Identify and partner with best-in-class vendors, including prior authorization vendors and vendors with AI-powered capabilities.
• Ensure partnership strategy supports the broader patient journey and field reimbursement teams.
• Shape fulfillment options to address patient willingness to pay and changing reimbursement dynamics.
• Enhance the patient experience throughout the Pfizer journey, including consent management.
• Ensure program design reflects Specialty Care product prescribing and dispensing trends.
• Track external healthcare landscape trends and translate insights into strategic recommendations.
• Monitor competitor programs and payer trends affecting patient access and adherence.
• Incorporate PPS leadership strategies into marketing and planning documents.
• Build relationships across departments to advance strategic initiatives.
• Use data and analytics to identify opportunities to improve all stages of the post-prescription patient journey.
• Lead and co-lead periodic business reviews with brand leadership and stakeholders.
• Design programs that comply with legal and regulatory standards and Pfizer policies.

Benefits

• Eligibility to participate in Pfizer's Global Performance Plan, with a bonus target of 20% of base salary.
• Eligibility to participate in a share-based long-term incentive program.
• 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution.
• Paid vacation, holiday, and personal days.
• Paid caregiver, parental, and medical leave.
• Medical, prescription drug, dental, and vision coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Director